Gary Yeomans Ford Frankfort

TLDR: Waste of Time, Disgusting Manipulative Tactics Buying a car should be an exciting and straightforward process, but my recent experience at GY Ford Frankfort was the opposite. It started Tactics Buying a car should be an exciting and straightforward process, but my recent experience at GY Ford Frankfort was the opposite. It started well—my salesperson seemed to share the love I had for my chosen vehicle—but the moment we got to numbers, the manipulation began. 1. Holding My Trade-In Keys First, they took my trade-in keys, making it difficult to leave while they lowballed my offer by thousands, trying to dismiss a prior quote from a reputable buyer. 2. False Pricing & Bait-and-Switch Despite an "instant internet price," they conveniently didn't know about it and ran numbers with higher prices all the way to close, despite verbally agreeing to lower. When I pointed out a better deal at another dealer, they printed a bad review about that competitor…only to then engage in the same shady tactics themselves. 3. Empty Promises & Pressure Tactics The Sales Manager, Will, verbally agreed on a price, but later backtracked, claiming "confusion" about which vehicle we were talking about. They pushed hard for a deal, with everyone from the Finance Manager, Kevin, to the SM guilting me about their business expenses and while closing, conveniently let me know that another family was interested in the same car. 4. Hidden Fees & Last-Minute Upcharges After putting my stuff in the car, them fueling up the car, taking a picture of m in the car, setting up Ford Pass app, and getting ready to sign, I found the verbal price agreed upon didn't match what was in the Bill of Sale by $2K. They claimed a “Gary Yeoman Package” was included in the vehicle price on the Bill of Sale (Note, if this was a legitimate “package” it would have been identified as an “Additional Item” on the Bill of Sale) because they "couldn't take such a loss." Undisclosed pricing/fees is illegal, but since we negotiated verbally I can't hold them to it - they know this. As I questioned, they explained that all the “complimentary” features GY Frankfort Ford publicly offers online and verbally (Free car washes at a new dealership being built that doesn’t exist yet, 1st years free maintenance, features most dealers routinely offer, etc.) was a “package,” aka upcharge with a $1,960 price tag. When I refused, they pressed it wasn’t optional and offered to "discount" it while pushing for me to add ANOTHER unwanted "discounted" warranty that I'm sure they'd get a kick back off of. This was all tactics to covertly get the bottom line they wanted all along. 5. Unprofessional Behavior To top it off, the married sales guy texted me inappropriately for DAYS. Final Verdict: These dishonest and manipulative practices, combined with unprofessional conduct, completely ruined what should have been an exciting purchase. This dealership does not genuinely care about its customers and purposefully engages in deceptive schemes. If they didn't want to agree on the price, they could've sold me a lower trim or used vehicle I'd shown interest in within my budget, but pressured me to spend more than I wanted to from the get-go. All in all, disgusting experience. If you do business, pay attention and have them quote everything in writing, but they will still likely waste your time. More

My husband and I recently had the pleasure of visiting Frankfort Lincoln, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warm and frien Frankfort Lincoln, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warm and friendly customer service that made us feel truly valued. The team went above and beyond to ensure all our needs were met. They were knowledgeable, patient, and genuinely interested in helping us with the repair of our vehicle done quickly, since we were traveling back to MN, and really needed to head home as soon as possible. Their attention to detail and dedication to customer satisfaction were evident in every interaction. We highly recommend Frankfort Lincoln to anyone needing vehicle repairs. Their excellent and friendly customer service sets them apart and makes the entire process a delight. Five stars all the way! 🌟 More

My experience was really great! Chris Lopez my sales rep was excellent! I couldn’t find a 2024 Ranger Lariat in Lexington to test drive and Yeomans Ford had 2! I requested an appt Chris Lopez my sales rep was excellent! I couldn’t find a 2024 Ranger Lariat in Lexington to test drive and Yeomans Ford had 2! I requested an appt to test drive one and I got a call promptly from Chris to set it up. I was really pleased to see a beautiful, well equipped dark grey ranger ready to go when I arrived early in the am. Both my wife and I enjoyed learning about all the great features on the vehicle and it was really fun to drive. Chris was knowledgeable, patient and responsive to all our questions. I was very pleased with the trade in price I got for my 2014 F150 pickup! We closed the deal in no time and the sales manager was very helpful and treated us with respect. We were delighted with the whole process. Scott Zeltt, finance officer, efficiently guided us through the paperwork answering all our questions. Scott had a great sense of humor and did not exert any needless pressure to “add on” any other costs. He was respectful of our choices and the time spent with him was warm, friendly and dramatically different from some of our previous car-buying adventures in the past. Meanwhile Chris was efficiently and carefully seeing to the details of getting our new Ranger ready to drive home. It was also fun to get our picture taken with our new truck while holding a shiny new “good luck” 2 dollar bill; a creative and traditional touch from the Gary Yeomans dealership! This nationally successful dealership has recently taken over Frankfort Ford and is in process of building on a new site nearby. I enthusiastically give my recommendation to anyone considering looking to buy a car or truck. Frankfort is not that far from where we live in Nicholasville, KY. I will be bringing my truck to them for some add-ons soon and I’m confident in their ability to provide me the reliable service which all of us deserve. I will be showing off my Ranger to friends and family and will not hesitate to send them to Yeomans Ford in Frankfort! More

I can't thank Tim Stallard and everyone in the parts and service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience b service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience but he and everyone else made acquiring a second key fob possible and stayed with it until it was working although the first one was faulty through no fault of anyone at Frankfort Ford. Great people! Great Business! Will be easy to recommend them to everyone else looking to buy a new or used vehicle! Dar More

My salesman was great, very kind and easy to work with. The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended wa The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended warranty and treated us terrible after that. They promised the vehicle in 2 days, it took a week. But they did deliver to me out of state so that was great. They forgot to have us sign paperwork and have to have drivers come up to have us sign it. The whole encounter has made me nervous, feels shady, and I truly hope the vehicle won’t let me down. More

When purchasing a vehicle, customer service is second only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In the sales department, my husband and I had the privilege of working with Charles. Charles was hardworking, reliable, and eager to help us. Charlie, in management, provided exceptional customer service. He delivered on all of his promises, and them some. When purchasing a new vehicle, I have no reservations of giving Frankfort Ford FIVE STARS!!! More

The dealership provided good service for buying a new car and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. More