Gary Smith Ford Inc.

My drivers seat in my Ford Fusion will not stay adjusted. We have brought it in 4-5 times and have paid $250 and it was never fixed. I even left it a whole day, and they wanted me to bring it back for anothe We have brought it in 4-5 times and have paid $250 and it was never fixed. I even left it a whole day, and they wanted me to bring it back for another day, I don’t understand why if I have an appointment I have to leave my car the whole day? It has never been fixed snd lays down everytime I open the door. More

We had a very great experience buying our new vehicle this weekend, we didn’t feel pressured into buying and our salesmen Chip & Cameron were by far the best people we have worked with when buying car. T this weekend, we didn’t feel pressured into buying and our salesmen Chip & Cameron were by far the best people we have worked with when buying car. They were very knowledgeable with the car and treated us with kindness and respect - not just as dollar bills. Trading in our vehicle was painless and I would definitely recommend them and this Ford to anyone who is looking to purchase a reliable car and with the best pricing in the area. More

Between the sales team, the parts counter, and the service shop, I can honestly say that I've never dealt with a worse dealership. Each F-150 on the lot has a 10K markup, the Broncos have a 6K, and t service shop, I can honestly say that I've never dealt with a worse dealership. Each F-150 on the lot has a 10K markup, the Broncos have a 6K, and the Rangers have a 5K. Don't get me started on the GT500s. The parts department stated that there was a surcharge over MSRP with the addition of a freight shipping charge for a spar tire. The service department incorrectly (or flat out didn't) take down my concern about a burning clutch. Once my vehicle had been taken back, it took about 23 minutes for a single person to complete an oil change and the 10K mile inspection ( I stood outside the bay and watched). A manager overrode a second appointment for the transmission and stated that it was Ford's policy to NOT look into my transmission issue until something actually broke. Go to World Ford in Pensacola. They seem to actually care about the customer. More

excellent place to buy vehicle. great vehicles to choose from. salesman couldnt-have been more helpful. from. salesman couldnt-have been more helpful. More

I pre-ordered an Electric Ford F-150 Lightning on the night Ford Debuted it online. I was assigned Gary Smith as the local dealer to process the order. Now 8 months later as production nears Gary Smith night Ford Debuted it online. I was assigned Gary Smith as the local dealer to process the order. Now 8 months later as production nears Gary Smith is informing me they're going to add at least $15k markup on my preorder with Ford! WHAT?! They aren't doing anything but processing the order I made with Ford Corporate. The nerve of them, what opportunistic thieves. They told me everyone was doing it (guess that makes it right, hope they don't raise their kids that way), but I found a noble dealership in the next state that committed to selling it to for MSRP plus $500 documentation fee. TRANSFERRED MY RESERVATION LIKE.......LIGHTNING! That would have been my first time doing business with Gary Smith but I can guarantee that will never happen again in the future. More

I had a 2 PM appointment to service my vehicle which was scheduled several weeks in advance. I scheduled an oil change, a 10K inspection and stated that the vehicle had an intermittent burning clutch smell scheduled several weeks in advance. I scheduled an oil change, a 10K inspection and stated that the vehicle had an intermittent burning clutch smell which I wanted looked into. I arrived ten minutes before my appointment and the vehicle wasn't touched for over an hour. Out of the 27 minutes it was actually in the bay and when I wasn't watching the it for roughly 10 of those minutes, a full tire rotation, oil change and 10K mile inspection was apparently accomplished. The clutch was never looked into although a technician did ride with me to try and troubleshoot the problem. The manager stated that it was Ford's policy that unless there was a hard broke problem, that the dealership was not allowed to look into it. He then stated that's why I had a warranty. I asked what good was a warranty that wouldn't look at anything that wasn't hard broke, but I can only presume that preventative maintenance isn't truly accomplished at this dealership. If I didn't have to drive an hour one way to see another Ford dealership, I'd never go there again. More

Service department is worst I have ever experienced. Held vehicle hostage for warranty company payment. Repetitively told car ready but we can't pick it up. Never called when they said they would. vehicle hostage for warranty company payment. Repetitively told car ready but we can't pick it up. Never called when they said they would. More

The service was good and the location even better. Working with this team was easy and convenient and they met all of our needs. I would definitely recommend Working with this team was easy and convenient and they met all of our needs. I would definitely recommend More

Rob is the best! Ask for Rob!! The guy is amazing to deal with. He is fun and kind and wants what’s best for you!! with. He is fun and kind and wants what’s best for you!! More

If you're in the market for a vehicle, go see Rob @Gary Smith Ford! Best customer service around and he'll treat you like family! #AskforRob Smith Ford! Best customer service around and he'll treat you like family! #AskforRob More