Gary Rome Hyundai

This dealership is the most convenient for service and sales. Staff is extremely friendly and will answer all questions. Gary Rome you have a wonderful staff and mechanics. sales. Staff is extremely friendly and will answer all questions. Gary Rome you have a wonderful staff and mechanics. More

this is our third vehicle leased from Maria, each time she was very helpful and patient with all of my questions. She didn't rush and she is very knowledgeable and very pleasant. she was very helpful and patient with all of my questions. She didn't rush and she is very knowledgeable and very pleasant. More

Very very accommodating and friendly and always ready to lend a helping hand when needed. lend a helping hand when needed. More

Sam helped give me information on my brakes and to set up the next appointment the next appointment More

Robert, the salesman was very pleasant and helpful. The sales manager was very helpful in explaining things to me. The sales manager was very helpful in explaining things to me. More

So far, we couldn't imagine going anywhere else. Our next vehicle will most likely come from there. Our next vehicle will most likely come from there. More

This is a long overdue review. I bought my 2023 Hyundai Kona at Gary Rome in October 2025, and it was a great experience. Phil Brecher was my dealer agent and he was an absolute de I bought my 2023 Hyundai Kona at Gary Rome in October 2025, and it was a great experience. Phil Brecher was my dealer agent and he was an absolute delight o work with. He took the time to understand the features I was looking at did his best to get the out of door price closer to my budget. He made sure my vehicle was delivered to me. The dealership made the rest of the purchasing process extremely smooth and convenient. As a first time car owner, I couldn't have wished for a better experience. I've been visiting a number of dealerships in and around Amherst/Northampton areas but Gary Rome offered me everything I was looking for including reliable, professional help. They have an amazing inventory of used cars as well. I highly recommend Gary Rome as well as Phil Brecher to anyone looking for a hassle-free, reliable, respectful, and professional automobile purchase experience. More

When you buy a brand-new car, you expect peace of mind—not a months-long headache. Unfortunately, my experience has been the complete opposite. Today marks day 52 without my new car. I only had it mind—not a months-long headache. Unfortunately, my experience has been the complete opposite. Today marks day 52 without my new car. I only had it for 26 days before bringing it to Gary Rome Hyundai for what I believed would be a quick repair. Instead, it has become an ongoing ordeal. I’m still making monthly payments on a vehicle I can’t even drive. And while I do have a loaner, this situation is absolutely unacceptable—especially for a brand-new car. The vehicle developed a loud noise from the front driver’s side, and despite three repair attempts, the issue still isn’t resolved. I’ve gone to pick up the car after being told it was “ready,” only to hear the same noise as soon as I pulled off the lot. At one point, I was even told they didn’t know what the problem was and that an engineer would need to inspect it—yet still, no answers. I provided both Hyundai and the dealership with a formal final opportunity to repair the defect, and that deadline has passed with no fix. With no meaningful progress, I’ve now initiated Massachusetts Lemon Law arbitration, because no new vehicle should sit in service for nearly two months without a resolution. I am extremely disappointed in my experience with Gary Rome Hyundai and Hyundai. The buying process was smooth, but the service experience has been the complete opposite—frustrating, stressful, and far below reasonable expectations. I’m sharing this so others are aware of what they may encounter. Hyundai needs to do better. #Lemon #GaryRomeHyundai #Hyundai #MassachusettsLemonLaw #ConsumerRights #CustomerExperience #AutoIndustry #HyundaiTucson #CarProblems #DoBetter #CustomerService #BrandAccountability #NewCarIssues #Automotive Hyundai Gary Rome Hyundai Hyundai Motor Group More

Amazing dealer! Norm is recommended by our whole family! Great salesman and extremely knowledgeable! First purchase at Gary Rome and will not be our last! Norm is recommended by our whole family! Great salesman and extremely knowledgeable! First purchase at Gary Rome and will not be our last! More

Sam is an excellent service employee. He cares about the customers and is very helpful. He cares about the customers and is very helpful. More