Gary Crossley Ford

Ripoff Artists Gary Crossley Ford management team is rude and in no way looks out for their buyers. They care only to make as much as they can and leave you, the bu Gary Crossley Ford management team is rude and in no way looks out for their buyers. They care only to make as much as they can and leave you, the buyer upside down. More

Took new truck in for the fourth time. Valve stems leak and ac has never worked properly. Said they replaced the stems and they still leak went back and they billed ford for new wheels and tried to be tric and ac has never worked properly. Said they replaced the stems and they still leak went back and they billed ford for new wheels and tried to be tricky and send it out with old scratched up wheels then never fixed the ac and then damaged the ac relay. They also said a mouse ate a copper wire! I didn’t know that cooper was on a mouses diet. And they tried to convince me that the mouse ate the intire wire. Crazy. More

Service center excuses I brought my vehicle there for warranty work. A few little things to be fixed. They made up excuses for every one of the issues. Their service departm I brought my vehicle there for warranty work. A few little things to be fixed. They made up excuses for every one of the issues. Their service department is incompetent. I have sent friends and family to buy cars from them before but never again. I also read from other reviews they go through personnel items while your car is being worked on. More

Best car buying experience!!! Our experience with the dealership was positive in every way. Herman and Dan went above and beyond to make sure our car was delivered to our satisfac Our experience with the dealership was positive in every way. Herman and Dan went above and beyond to make sure our car was delivered to our satisfaction. Would give them 10 stars if we could!! More

Horrible Do yourself a favor and avoid this dealership. My husband and I came in to look at a new truck. After test driving it and deciding we would like to Do yourself a favor and avoid this dealership. My husband and I came in to look at a new truck. After test driving it and deciding we would like to start the purchasing process the dealership asked for my keys to write up a trade in value. About an hour later we are still trying to agree on a price of the new vehicle at which point I became frustrated because what we said we needed/wanted was not being heard. I finally ask the sales guy for my car keys and off he goes to retrieve them.....20 minutes later no keys. My husband and I had to go to the enclosed area where the managers or whatever they are sit. Asked repeatedly where my keys were and advised we were no longer interested in the truck. Suddenly they wanted to work with us and said it would only be 3 more minutes and they would get us a new quote....so we wait. Still have not been given my car keys as no one seems to know where they are. Then the manager says they have a price.....low and behold they were trying to put me in ANOTHER truck that did not have the same options. Super shady and quite frankly a waste of my time! I then demand they give me my car keys which I finally got from said manager who repeatedly told us he didn't have them. I was extremely frustrated that they tried to hold my keys hostage so they could give me a crappy quote on an entirely different truck. What was even more frustrating is that I told the sales guy....if you can't get it in this price range, that's fine just tell me. I told him repeatedly that I was not there to waste his time nor mine. I should have learned my lesson from the last time I went in to look at a car and everyone seemed to be clueless about basic questions. They also tried to tell us they were the ONLY dealership offering 0% approved financing, which is completely inaccurate. More