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Garvey Nissan

Clarendon, VT

4.7
223 Reviews

78 Route 7B North Extension

Clarendon, VT

05759

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223 Reviews of Garvey Nissan

May 30, 2021

The worst dealer service I have ever had in my life. I brought a new Nissan rouge in for what I thought was a warranty repair for my daughter who has the lease. My daughter lives in Ct. and was unaware of More

by Gnl19902813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shay Platt
Jun 01, 2021 -

Garvey Nissan responded

Hi Greg, We value all feedback and are always looking for ways to improve as I stated on the phone with you in our very friendly conversation. If being kinder to means I cheat or submit a fraudulent claim to Nissan than I’m sorry of the misunderstanding and misinformation you were given by another dealer. If it is in regards to charging a diagnostic fee for my technicians time to help find your vehicles issues, I’m sorry, we as a business charge for services that are disclosed before we get your consent to look at your daughters vehicle. We will always stand to be honest, to our customers and the manufacturer.

Jun 01, 2021 -

Gnl19902813 responded

I don’t care at all about the money. I only wanted to let you know your customer service sucks. And of coarse no mention of the mysterious tire weights. Good luck, with your service skills and customer service you will need it.

May 30, 2021

Jeremy made the lease process as easy and as painless as possible! He made us feel very comfortable about leasing a Nissan Leafq and creating a smaller carbon footprint! More

by Dr. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Thurber
Jun 01, 2021 -

Garvey Nissan responded

Thank you for the review Dr. Smith! We're glad to hear Jeremy could provide you with a fantastic car buying experience. We appreciate your business!!

May 22, 2021

I purchased a Nissan Rogue through Garvey. Jeremy was great to work with and made the process very smooth. I'd definitely recommend checking out Garvey if you're looking for a vehicle. More

by Thom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Thurber
May 24, 2021 -

Garvey Nissan responded

Thank you for the review Thom! We're happy to hear Jeremy could provide you with a smooth car buying experience. We appreciate your business!! Enjoy your new Nissan Rogue.

May 20, 2021

Jeremy was a great help in my car buying search. Ultimately I went with another make than Nissan, though I had a great experience w Jeremy and his team at Garvey and they helped me make the decisio More

by melindahumphrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Thurber
May 21, 2021 -

Garvey Nissan responded

Thanks so much for the review Melinda. We're glad Jeremy and the rest of the Garvey staff could provide you with great customer service and a nice overall experience. We appreciate your business. Enjoy your new ride!!

May 18, 2021

Be prepared to ask lots of questions. Garvey will not disclose fees and respond with rudeness when they are called out on in. Went in for check engine light and opted to not proceed with repair due to po More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shay and Dana would benefit from customer service seminar, Shay Platt
May 21, 2021 -

Garvey Nissan responded

Garvey Nissan is an honest and transparent dealer who is respected by not only by their customers and community but the Manufacturer, furthermore, we will NOT ever cheat or submit a fraudulent claim whether its $10 or $10,000. I’m sorry you were misinformed by the GM of Crowley Nissan when he tried to get us to Goodwill a repair that Nissan (the manufacturer) deemed was NOT a warranty item due to rodent damage. It was a decision made by the manufacturer, not Garvey. In regards to the diagnostic fee, which is disclosed to everyone before we get your consent to look at your vehicle, it is not something ever overlooked, which you knew since you had the GM of Crowley Nissan call me directly to waive it, as he unprofessionally and inappropriately coached you through the entire process. In regards to your tires, we never serviced your vehicle like you said and never touched your tires, we have video and documentation to prove that your accusations here are false. In regards to survey tampering, another false accusation, as we never had your email address when we closed out the repair order, that's why a survey was not sent from Nissan. I can confirm you did call back later that day to ensure we had your email address but unfortunately your repair order was closed due to not proceeding with your service. We will always stand to be honest, by our customers and the manufacturer.

Jun 06, 2021 -

Angie responded

I would LOVE for Garvey to publish documents with my signature showing a disclosure of fees, you have my full consent..I know Garvey will never post because there was NEVER anything disclosed or signed. Another desperate attempt to look less fraudulent!! GM at Chrowley was shocked to learn the fee was never disclosed and called to see if Garvey would good-will some money because of the dealershps failure to disclose, not fraudulent just good customer service. Jason at Garvey agreed then executive at Garvey 'changed their mind' stating 'we are here to make money!' Garvey was never asked to engage in fraud, just asked to be respectful to customers. Once again, let me stress the point of contention was not in regards to the fee (only 100$) it was the manner in which the dealership handled the situation. Even if I failed to realize fee, which is not the case, wouldn't a blameless apology be the most appropriate response? As far as survey, glad you were at least honest about my phone call reqesting an update of my email to ensure deliverance of survey, but Nissan consumer affairs did suggest 'it was the discretion of Garvey if they [dealership] wanted to push out survey' which could be done after service ticket closed..This unfortunate event coud have been avoided had Shay been better trained on customer service tactics.,

May 17, 2021

A great experience all around from the minute I walked in the door until I drove away in my new vehicle. Jordan was a pleasure to work with. I highly recommend this dealership. More

by ddanglum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Euber
May 18, 2021 -

Garvey Nissan responded

Thank you for the recommendation! We're pleased to hear that you had a great experience working with our salesman Jordan. We appreciate your business. Enjoy your new ride!!

May 07, 2021

I had a very nice experience at your dealership,everyone was so nice and accommodating and Jordan was especially helpful and wonderful to work with More

by Joan Celentano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Euber
May 10, 2021 -

Garvey Nissan responded

Thanks so much for the recommendation Joan! We're glad to hear Jordan could provide you with a nice car buying experience. WE appreciate your business. Enjoy your new ride!!

April 20, 2021

The staff was lovely and very helpful! They were very understanding of what I was looking for and met my needs with just one conversation about what I was looking for! I would definitely recommend seeing More

by emtooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kody Badgley
Apr 20, 2021 -

Garvey Nissan responded

Thank you for your recommendation! We're happy to hear Kody and the rest of the Garvey Nissan team could help. We appreciate your business. Enjoy your new ride!!

April 19, 2021

It was a good experience and Zack was very helpful explaining and listening to me helping me get the deal I wanted . And saving money More

by Bammamommy08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody Badgley, Zachary Horton, Jeremy Thurber, Jordan Euber
Apr 20, 2021 -

Garvey Nissan responded

Thanks so much for the review! We're pleased to hear Zack was able to help and go over everything with you. We appreciate your business. Enjoy your new ride!!

April 10, 2021

I just purchased a 2021 Midnight Frontier at Garvey I just purchased a 2021 Midnight Frontier at Garvey Nissan in Rutland Vt our salesman was Jordan Euber and I am absolutely thrilled, great experience More

by JenM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Euber
Apr 12, 2021 -

Garvey Nissan responded

Thanks so much for your review Jennifer. We're happy to hear Jordan could provide you with a pleasant car buying experience. We truly appreciate your business. Enjoy your new Frontier!!

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