Garvey Hyundai

Mr Garvey I just wanted to share with you that Mr Garvey I just wanted to share with you that Janet and I are currently buying our 5th car from Garvey’s Hyundai (2009 Azera). Janet and Mr Garvey I just wanted to share with you that Janet and I are currently buying our 5th car from Garvey’s Hyundai (2009 Azera). Janet and I have been kicking around buying a new car, we thought about the new Elantra, or Sonata, but then decided because of the comfort of the ride that we have gotten with our 2006 Azera that we really needed to stay with the Azera. I really wanted to purchase a 2011 Azera, and dragged my wife all over VT and NY looking at them. The problem we ran into was the Janet really wanted Black on Black, but Hyundai made them with the White stitching in the seats which in our opinion makes the car look cheap. We looked at the Pearl white one that you guys had for a long time but by the time we made a decision it was sold. We started kicking around the idea of waiting for the redesigned 2012 Azera, but finally decided that we liked the comfort of the seats in the current Azera and didn’t want to take the chance of the 2012 seats not being as comfortable. We have stopped by many times bugging Joe Taylor and Rob and nothing was really shaking loose only because of lack of Azeras coming in. On one of these stops Joe asked about looking at the 2009 Azera, Janet was interested but I put my nose in the air as I thought we should get 2011. After looking at the 2009 and thinking about it some more we came in on Labor Day and had Rob give us some numbers and I told Rob I needed to go home and think about it. I went home and did a bunch of research on the computer checking out all Hyundai Certified Azeras within 300 miles of Poultney. I found a light blue 2009 Azera Limited with 10,000 miles in Little Falls NJ for $18,500 (240 miles from Poultney). This car was $2500 less than your GLS and had memory seats/mirrors and navigation system everything we wanted. I drove down there and looked at the car, it was at Rt 46 Dodge in Little Falls. When I got there I went and looked at the car spoke with the Salesman that was assigned to me, he had no idea who I was or that I was coming, much less what I was interested in, even though I had emailed and called prior to going down there and was told who my salesman was going to be. I came home and sent Joe an email with some concerns and things that I wanted and I made it clear that we were ready to do something if my concerns were met. Joe got my email addressed my concerns with Rob and Don and called me within an hour of him getting my email and had the answers to my issues. Both Rob and Don listened to Joe and all three worked to make both Janet and I feel that our concerns were important and more importantly that our business was important even though it was a used car and not a new car. Don found us a financing program that was ½% lower then what he originally quoted me and made sure that I had the extended warranty that I wanted and not what he originally quoted me on. I wanted mud flaps and wind deflector for our car that we were purchasing and I had done research on the computer on the Garvey on line shop and knew what the items cost. When I asked about the parts I was told that I would have to go home and order the parts on line to get that price posted and have the parts shipped to Garvey’s for installation. I was somewhat frustrated initially but have been in the Army long enough (39+ years) to know that sometimes you just have to do things the way they tell you to get them done. As I was finalizing my conversation with Joe, the lady from parts that I had been talking to (don’t know her name) came and told me that Marvin said Welcome to Garvey and he took care of ordering the parts and gave me the on line price. The last two people I wanted to mention are Fred Cooper and Scott Robinson. Both individual have been great to Janet and I. Scott does a great job of explain to us what the issue is with our car and following up with us when parts have come in to finish the repair. I’ve talked to Fred a couple of times about things that I felt needed to be dealt with at his level and he has always listen to my concern and then has told me what he could or could not do out straight which I appreciate. All of the above people and what they have done for us are why we continue to buy from Garvey Hyundai and why I didn’t buy the car from NJ with less mileage and a cheaper price. Janet feels comfortable talking with Joe and Scott and trust what they say to her. There are a lot of dealerships where this doesn’t happen. We appreciate all that your people do for us and I wanted you to hear the good things your people are doing. Many times we are quick to say the bad things but slower to say the good things. Janet and I feel that we can always recommend Garvey’s and Joe Taylor and never feel like it will bite us. We appreciate feeling like part of a family when dealing with all the people that I have mentioned above. Thanks to you and your staff for another great buying and owning experience. Gene and Janet Sumner More

Adam was great to work with! He showed me many cars, and I am very happy with what I got. He is a great salesman! I am very happy with what I got. He is a great salesman! More

I live in Guilderland. I was lied to by Lia. The sales person told me one price and then called me back two days later when he had located the car I wanted and told me the price was 500 higher and blamed person told me one price and then called me back two days later when he had located the car I wanted and told me the price was 500 higher and blamed his manager. I was treated like a king up at Garvey. Fuccilo seemed nice enough but price was too high and stock was low. I was elated with my experience, follow up by Shane and jeff AND i love my new tucson!!! I was worth going all the way up to Queensbury to deal with folks who are honest and do what they say... More

Dennis worked with me to get a good price for my trade-in (a car we both knew was going to auction) but wasn't too pushy, even though he knew I needed to buy fairly soon. He followed up by phone after the sa (a car we both knew was going to auction) but wasn't too pushy, even though he knew I needed to buy fairly soon. He followed up by phone after the sale. He also noticed the new vehicle had about 400 miles on it due to dealer trades, so sent me a refund check. And on my first oil change, the service department handed out a discount card. After 6 months, I don't like the vehicle much, but I still like the dealership! (I bought a Hyundai Santa Fe a few months before the Tuscon came out. Wish I'd waited.) More