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Garvey Hyundai North

Plattsburgh, NY

4.9
1,422 Reviews
Call Dealership (518) 324-7007
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271 Tom Miller Road

Plattsburgh, NY

12901

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1,422 Reviews of Garvey Hyundai North

October 06, 2023

Adam really did us a solid, my husband loves his car and it was so easy to deal with such a fun and professional salesman. He got us in and out, and the car had more features than we initially realized like More

by MrsBeans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
October 05, 2023

Very pleasant to deal with both for sales and service. Very pleasant and cooperative people. More

by GPStowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Pelerin
Report | Print
October 01, 2023

Great buying experience and friendly sales staff, Jon was very helpful and knowledgeable throughout the whole experience and would do business again More

by Iamchrispoulin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Munnik
Report | Print
Oct 01, 2023 -

Iamchrispoulin responded

Thanks

September 30, 2023

What an amazing group of people with great attitudes. A fun atmosphere to purchase your vehicle! I have never met a friendlier staff. Thank you for caring about your customers and treating us right! More

by Jesssssjohn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Baker, Adam Brunelle, Brad Bernard, Scott Crossett, Jon Munnik, Kris Carver
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September 30, 2023

Kris Carver at Garvey North is our go-to guy when it comes to buying a car. This is my second car purchase with Kris (my husband bought one from him a few years ago - so third vehicle for our household) More

by Heather Wells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Carver
Report | Print
September 29, 2023

Went in to have the exhaust switched out which was covered under warranty. Within an hour, I received a call to pick my vehicle back up. Friendly, quick and efficient service. More

by blanchurro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
September 28, 2023

Was a pleasure to deal with. Adam did what he could for us. Our first Hyundai. More

by Drummerboy55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
September 22, 2023

I love this dealer. Adam and I have been doing business for years. He is excellent at his job and get it. Not pushy and very transparent! More

by Dashlee8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
September 15, 2023

As always, very pleasant and job was done in timely manner. Thank you Keith and Joe. More

by sed_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Keith Pelerin
Report | Print
September 06, 2023

Every time i call and try to talk to the service department it's always an excuse why they can't help me. Honestly it's very frustrating! More

by ashleybenware_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Brunelle
Report | Print
Sep 07, 2023 -

Garvey Hyundai North responded

Hi Ashley we are very concerned about your one star review. I did call and we discussed the fact that you did not get a call back after leaving a message and I do apologize for that. We are in the process of hiring a new appointment coordinator so that we can more efficiently keep up to our necessary phone calls. Please let me know if there is any thing else we should discuss. Thank You my phone number is 518-569-1639 cell or office 518-324-5055. Mark Allen General Sales Manager

Oct 13, 2023 -

Garvey Hyundai North responded

Hello! My name is Shelby and I'm the new customer care specialist here at Garvey. I wanted to reach out and see if you would be willing to talk about your experience with us. Please email me at shelby@garveyauto.com. Thank you and I look forward to hearing from you!

Oct 16, 2023 -

ashleybenware_16 responded

Hi Shelby, Thanks for reaching out i have now been calling hyundai motor america customer service per keith pelerin advice. Again i am not getting any where and would not recommend this dealership to anyone!!!! I cant get a response from anyone and its been over a month and my vehicle has been there 3 times now and still not fixed!!!!

Oct 16, 2023 -

Garvey Hyundai North responded

Hi Ashley! I'm so sorry that this situation has caused so much frustration for you. I can't even imagine how you must feel with everything going on. I have spoken to multiple managers and escalated your case up as high as it can go within the company. We have been in touch with MHA as well as consumer affairs to try and help move this along as quickly as possible. Unfortunately the main problem is the part that is needed is on national back order and we have been fighting to get an ETA to no avail. However there is no excuse for the lack of communication. I would like to offer you my email so that you can reach out to me directly and maybe we can have a conversation regarding the situation as a whole. My email is shelby.gauthier@garveyauto.com. I look forward to hearing from you! Thank you, Shelby

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