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Garvey Hyundai North

Plattsburgh, NY

4.9
1,425 Reviews

271 Tom Miller Road

Plattsburgh, NY

12901

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1,425 Reviews of Garvey Hyundai North

March 29, 2014

Adam and the service department at Garvey Hyundai were superb! Adam found us a great Santa Fe that we could afford, got us approved, then Matt (finance), got us a great loan. The service department went t More

by DanLaRock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Pelerin, Adam Brunelle
March 29, 2014

This was our first big purchase for a car. Brian Baker was fabulous. He listened to what we wanted and didn't try to talk us into a car we didn't like or couldn't afford. We were able to look at many of t More

by scoobysnacks1721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
March 28, 2014

Mr Bernard presented a very professional attitude and bearing. He knew what he was selling and answered every question. He was well above what we expected from a "used car salesman." I would not hesit More

by grampygary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
March 25, 2014

They don't stand by their warranty for used vehicles. Bumper to bumper warranty doesn't cover anything. They over charge for used vehicles. They take a trade in and you still have to pay how much your ve More

by Carbuff2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Brunelle
Mar 25, 2014 -

Garvey Hyundai North responded

Dear Carbuff2014, I am very sorry you feel the way you do. I do not know the circumstances of your concern, but I will certainly help in any way I can. There are two potential warranties you might have on a used car and we stand behind both of them. The first is the New York State warranty. The other warranty would be an extended service contract. Some warranties are more comprehensive than others, but no contract covers maintenance items. If you just bought it, then we might cover items of that nature because maybe we missed something. As far as the price we charge for our used vehicles, we price all of our vehicles according to the market. We look at what other dealers in our area are selling similar vehicle for and we try to undercut that price. If you were able to get a loan for the amount we were selling the car for, two things should be taken into account. The first is that a bank will not allow you to finance much over what a car is worth. That would put them out on a limb if something should happen and they must repossess the car for any reason. The second issue is that if you felt we were charging too much for a car, you have every opportunity to renegotiate the price. We then have the opportunity to say yes or no to your offer. Whatever price you paid on your car would have been a number that you agreed to. Finally, with regard to a bank confirming that were trying to rip someone off, I can't imagine a bank actually saying that about anything we do here. I would like to know exactly why someone feels that we were trying to rip them off. My guess would be that there may be confusion about how a car loan actually works, given the comment about taking a trade and getting your car for free. Please feel free to email me or give me a call here at the dealership to help me understand the issue. If there is legitimately something we've overlooked or made a mistake on, I will be happy to correct it. Sincerely, Nathan Smith, GM

March 18, 2014

Your dealership is so professional and everyone I had the pleasure of dealing with was excellent..I didn't get the typical salesman or finance run around..I am so pleased with my experience! I will refer any More

by Tripy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
March 17, 2014

My wife and I visited Garvey Hyundai this past weekend; looking for a AWD vehicle for my wife. We dealt with Brian Baker; who was more helpful than we could have ever hoped for! Brian not only went above a More

by John063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Heonis, Brian Baker
March 17, 2014

I bought a Tucson at Garvey North thro Adam Brunelle and it was an excellent,stress free purchase.I would not buy any place else and will always ask for Adam!!! More

by littledorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
March 15, 2014

Bought an Elantra from Adam Burnell. He was great; low-pressure. listened to our concerns. Very happy with the car and subsequent service at dealership. More

by graybo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
March 15, 2014

Stopped in to Garvey Hyundai just to "cruise the lot" and see if there was anything that appealed to me visually. As I was stopped and looking at a Santa Fe, Elvis walked up and introduced himself. More

by inucya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 15, 2014

Our visit to the dealership was a positive car buying experience. We did not feel pressured and were treated with utmost respect by Adam Brunelle. He listened to us and answered any questions we had re More

by kathylarry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
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