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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,817 Reviews

1,817 Reviews of Garden Grove Kia - Service Center

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December 02, 2024

Customer service was great. The rep was friendly and knowledgeable. They assisted me right away and hassle free. More

by mary_elizalde22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 03, 2024 -

Garden Grove Kia responded

Mary, we're delighted to hear that you had a hassle-free experience with our team at Garden Grove Kia. Thank you for sharing your positive feedback!

December 01, 2024

My review is based on my repeated service experiences. GG Kia has repeatedly given our family great service. I have been able to drive my 2014 Kia Soul with confidence knowing the warranty was handled by More

by Gary S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 03, 2024 -

Garden Grove Kia responded

Gary, we're delighted to hear that you've consistently had great service experiences with us at Garden Grove Kia. Your recommendation means a lot, and we truly value your trust in our team! Safe travels with your 2014 Kia Soul!

November 26, 2024

Was not happy that my battery was still under KIA warranty and dealer didn’t warrant the warranty on their own battery. Battery had a 9/22 sticker showing it should still be good until 9/25. More

by GERRY.SANTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis in service
Dec 11, 2024 -

Garden Grove Kia responded

Gerry, I apologize for the inconvenience regarding your battery warranty. It sounds like there may have been a misunderstanding, and I'd be happy to look into this further for you. Please feel free to reach out so we can address this issue together. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 26, 2024

Had major service done to my Stinger recently. Christopher was an amazing help from beginning to end. More

by bianca.zamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Nov 26, 2024 -

Garden Grove Kia responded

We're delighted to hear that Christopher provided excellent assistance during your Stinger's service at Garden Grove Kia. Thank you for sharing your experience with us!

November 26, 2024

I love going to the dealership, the service advisor LOUIS, the manager Chad. they’re always pleasant to speak with and answers all of my questions. Keeps me informed on my vehicle. The wait times isn’ More

by DMAC600C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that Louis and Chad have been so helpful during your visits to Garden Grove Kia. It's great knowing our team keeps you informed and comfortable while you're here. We look forward to seeing you again soon!

November 25, 2024

I am left completely satisfied after each maintenance appointment. My car is available in promised time and it is returned to me clean. The service department has always been very kind and accommodating. More

by Yeva Honcharova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in the service department
Nov 25, 2024 -

Garden Grove Kia responded

Yeva, we're delighted to hear that our service department at Garden Grove Kia consistently meets your expectations. Thank you for sharing your positive experience with us!

November 25, 2024

I’ve always had a good experience when taking my car in for service and this time was no difference More

by LOP_SILVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 25, 2024 -

Garden Grove Kia responded

We really appreciate you taking the time to leave Garden Grove Kia this awesome review, thank you!

November 24, 2024

Luis explained the work to be done clearly. He made me confident in the services to be performed and the car was ready in the time promised. The waiting area made the time pass quickly and comf More

by PCHUCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 25, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided clear explanations and made you feel confident in our services at Garden Grove Kia. It's great to know the waiting area added comfort during your visit as well. Thank you for sharing your experience!

November 23, 2024

They were professional, curious and fast. I would definitely bring my car back and would recommend them to others. More

by miketmthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
Nov 25, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that you had a positive experience with our team at Garden Grove Kia. Thank you for recommending us and we look forward to seeing you again!

November 23, 2024

Clean waiting room and very friendly Technician Luiz was very helpful and friendly! Excellent service More

by reeves4241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 25, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're delighted to hear that Luiz and our team at Garden Grove Kia provided excellent service in a clean environment. We appreciate your feedback and look forward to serving you again!

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