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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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December 26, 2023

Timely and Efficient Work. Good communication. Received sufficient information regarding a part replacement I need. More

by KHORRAMI.ARASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN MELESIO
Dec 27, 2023 -

Garden Grove Kia responded

We're glad to know you found our service at Garden Grove Kia timely and efficient. We always aim for clear communication about any necessary repairs or replacements. Thanks for your feedback!

December 23, 2023

Garden Grove KIA is the Best for Service. Luis got a pretty major repair done in one day. Also, recommended I contact my car insurance since it was not covered under warranty. Saved me $$$. A More

by karri.lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza and Ruben scheduled appointment.
Dec 24, 2023 -

Garden Grove Kia responded

Karri, we're delighted to know Luis and our team at Garden Grove Kia were able to assist you so efficiently with your repair. We always aim for top-notch service! Thanks for the A+++ rating!

December 22, 2023

This was our first visit for service. Luis was excellent. Definitely return for another service appointment More

by jeff.christine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 22, 2023 -

Garden Grove Kia responded

Thanks for choosing Garden Grove Kia, Jeff! Luis and our team look forward to seeing you at your next service appointment - take care!

December 22, 2023

Minh was honest and forthright in advising what services were most urgent. Trust is important and Minh definitely earned mine. More

by chennault5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Ngo
Dec 23, 2023 -

Garden Grove Kia responded

Chennault, we're delighted to know that Minh was able to provide you with the honest service you deserve. Trust is indeed crucial and we're glad he earned yours here at Garden Grove Kia!

December 21, 2023

All the people working there, Luis and all the other folks are very friendly and responsive. But I can't give 5 stars since your technicians missed the issue my car had...twice. The fix was quick and s More

by JMEDINA_RATBOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (Service)
Jan 02, 2024 -

Garden Grove Kia responded

We appreciate your feedback and are sorry to learn about the inconvenience you experienced. We're glad our team was friendly and responsive but understand that there's room for improvement in diagnosing issues accurately at Garden Grove Kia. Your input helps us get better, and if there is anything else we can do for you, please reach out!

December 21, 2023

Took my KIA Optm for recall service. Jeremy is an excellent advisor who explained perfectly what they did and what is expected from this point on. Thanks Jeremy! More

by luislpp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 21, 2023 -

Garden Grove Kia responded

We're glad to know that Jeremy provided excellent service during your recall visit to Garden Grove Kia, Luis. Thanks for trusting us with your Kia Optima, and we appreciate the positive feedback!

December 21, 2023

Great experience - my car needed a repair that seemed more difficult but they were able to have it ready by lunch time - great service! More

by vasquezveronica118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain - Service
Dec 21, 2023 -

Garden Grove Kia responded

Veronica, we're glad to know you had a great experience with us at Garden Grove Kia! Our team always strives for efficient and quality service. Thanks for the positive feedback, we appreciate it!

December 21, 2023

Great customer service was offered to me, everyone was very attentive and the waiting was not that long. More

by Lorena Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 22, 2023 -

Garden Grove Kia responded

Lorena, we're glad to know you had a positive experience at Garden Grove Kia! Thanks for highlighting our customer service and efficiency!

December 20, 2023

Kia has always taken care of any car issues I have since I got the car in October. The device center reps are always so kind to me More

by NANCYGREENE39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 20, 2023 -

Garden Grove Kia responded

Nancy, we're so glad to know that our team at Garden Grove Kia has been consistently helpful and kind. Thanks for trusting us with your car needs!

December 19, 2023

GG Kia always delivers! !! I've been taking my vehicles there for about 5 years. The location is always very clean and comfortable with plenty of seating for the waiting cust More

by ogmoflicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Dec 19, 2023 -

Garden Grove Kia responded

We're delighted to know that you've been a loyal customer for 5 years and counting! It's great to see your positive feedback about our clean location, comfortable seating, and attentive service. We'll continue striving to make every visit at Garden Grove Kia an amazing experience for you. Thanks again!

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