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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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January 12, 2024

Was told my car would take 2 hours for maintenance service. Four hours later I got my car. No car wash as "we didn't have time". At one time I was told "no more than 15 minutes". Forty five minutes la More

by Kiadriver
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service people not listed
Report | Print
Jan 23, 2024 -

Garden Grove Kia responded

I'm sorry to read about your recent experience with us. We strive for efficiency and clear communication, so it's disappointing that we fell short during your visit. I understand how frustrating this can be and would like the opportunity to make things right for you. Please reach out at a time convenient for you so we can discuss further. Thank you, Craig Atchison - Service Manager - 714-823-4949

January 11, 2024

Jeremy was awesome, prompt, and guided me through what was happening. Keep kicking butt and stay awesome man. More

by NIC.COLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 11, 2024 -

Garden Grove Kia responded

We're glad to know that Jeremy provided you with an awesome experience at Garden Grove Kia! We'll be sure to pass along your kind words. Keep enjoying the ride, and stay in touch if there's anything else we can assist you with!

January 11, 2024

Made an appointment and was serviced promptly. Was told it would take 2 hours and that was exactly when my car was done! More

by ybit80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
Report | Print
Jan 11, 2024 -

Garden Grove Kia responded

We're glad to know that you had a prompt and efficient service experience at Garden Grove Kia! We always aim for accurate timing. Thanks for your positive feedback - we appreciate it!

January 11, 2024

Very professional, friendly, and attentive to all my concerns. The services were done in a timely manner and I was very happy to have my car complimentary washed. More

by DANIELBROWN4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Report | Print
Jan 12, 2024 -

Garden Grove Kia responded

Daniel, we're glad to know you had a positive experience at Garden Grove Kia and appreciated our attention to detail! Thanks for the review!

January 09, 2024

There is always friendly service, comfortable lobby. It was completed in the time stated. Highly recommended More

by melissa_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 09, 2024 -

Garden Grove Kia responded

Melissa, we're delighted to know you've enjoyed our efficient service and comfortable lobby at Garden Grove Kia. We appreciate your business and look forward to seeing you again in the future!

January 09, 2024

Always have great service when I take my car in for maintenance so no complaints from me More

by fl_raya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
Report | Print
Jan 09, 2024 -

Garden Grove Kia responded

It was our pleasure to assist you. Thank you for your continued support from all of us here at Garden Grove Kia!

January 08, 2024

Brought vehicle in for service and it was a good experience. Easy in and out More

by mhaub21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher - Service
Report | Print
Jan 08, 2024 -

Garden Grove Kia responded

We're delighted we could make your service experience at Garden Grove Kia a smooth success! Thanks for the 5-star review!

January 08, 2024

Very nice and helpful people on the front desk! Hopefully, I'll see them next year. More

by SANAZ.IZADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 09, 2024 -

Garden Grove Kia responded

Thank you for the review! We hope to see you again at Garden Grove Kia in the future!

January 05, 2024

Quick and easy. A much needed visit for service and two recalls. A bitt one the pricey side but what can you do. Labor charges out the roof.Thanks Chris. More

by 14thecoach14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 05, 2024 -

Garden Grove Kia responded

It's great to know that Chris and our team at Garden Grove Kia were able to assist with your service needs. We appreciate your feedback and will keep it in mind going forward. Thanks again!

January 05, 2024

Luis was extremely helpful! Nothing like my first visit. He was friendly, generous, talkative, and offered me a car wash (air freshener included) and the best part of all, he of More

by Laura Ledezma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 05, 2024 -

Garden Grove Kia responded

Laura, we're delighted to know that Luis provided you with such a great experience at Garden Grove Kia! We always aim for top-notch service, and it sounds like he hit the mark. Thanks for your kind words - they mean a lot to us!

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