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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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January 26, 2024

I love garden grove KIA they are always so kind and welcoming and ready to help! More

by smith.briana18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis service department
Jan 26, 2024 -

Garden Grove Kia responded

Thank you for choosing Garden Grove Kia! We are glad to hear that our team has provided excellent support. We are glad to have you as a client!

January 26, 2024

Excellent service by Michael. It was straightforward and convenient. My favorite part of this Kia service is the “Kia Connect” button in my Telluride. Also, Cory is a big help wit More

by GABBY.INIGUEZ101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Michael, and Car service department , Chris Mcgregor
Jan 27, 2024 -

Garden Grove Kia responded

We're glad to know that Michael and Cory provided excellent service during your visit at Garden Grove Kia! We strive for straightforward, convenient experiences. Enjoy the "Kia Connect" feature in your Telluride!

January 26, 2024

It was welcoming and was greeted instantly, but there was no coffee in the morning , hopefully there some next time 👍🏽 More

by obitezo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Dennis
Jan 29, 2024 -

Garden Grove Kia responded

Thanks for the feedback! We're glad to know you felt welcomed at Garden Grove Kia. Apologies about the coffee, we'll make sure it's ready next time you visit us. Safe travels until then!

January 26, 2024

It seemed every time I took my vehicle in new scratches were added by the driver and passenger doors. I had both my plastic wheel well liners cracked from someone backing my vehicle into something without More

by 333matthewmartinez
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Aldo Orea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Garden Grove Kia responded

I'm really sorry to hear about your service experiences. It's our priority to ensure that every vehicle is handled with the utmost care, and it sounds like we've fallen short in this case. We'd appreciate the opportunity to discuss this further so we can make things right for you. Please reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

January 25, 2024

Thank you for your assistance. I also appreciated the transportation back to my home while you worked on our KIA More

by cheryl.leingang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept employees
Jan 25, 2024 -

Garden Grove Kia responded

We're glad to know that you appreciated our service and the transportation provided while we worked on your KIA at Garden Grove Kia, Cheryl. Thanks for sharing this positive feedback!

January 25, 2024

Professionally done fast. I will surely return my car to this dealership for future service. More

by jongutzsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh
Jan 26, 2024 -

Garden Grove Kia responded

Thank you for this stellar review of Garden Grove Kia! We hope you have a great day!

January 25, 2024

Everything was good with the experience. I also had an issue with my radio that could not be resolved and was told it was sirius and not you. felt like kind of a cop out to me. More

by mrivas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 29, 2024 -

Garden Grove Kia responded

I'm glad to know your overall service experience was good. However, I regret the issue with your radio and apologize if it felt unresolved. Let's connect again so we can try to assist you further on this matter and clear any misconceptions there might be. Thank you, Craig Atchison - Service Manager - 714-823-4949

January 24, 2024

I arrived at my service appointment and a service consultant helped me immediately. My car was serviced in about 2 hours. Kia Garden has a nice customer lounge which made my wait feel like a comforta More

by ratio162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Ngo
Jan 24, 2024 -

Garden Grove Kia responded

We're glad to know that your service appointment at Garden Grove Kia was a smooth experience and you found our customer lounge comfortable. We appreciate the shout-out for Ming Ngo, too! Looking forward to seeing you again for future services.

January 24, 2024

The Part needed for repair is $275 on your site, but you are charging double the cost of it ($550), and labor was the same price as part needed. I provided a diagnostic code, but still charged $225 for the More

by dabear98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher
Jan 29, 2024 -

Garden Grove Kia responded

I'm sorry for any miscommunication or misunderstanding that occurred here. We aim to keep our pricing consistent, fair, and transparent, so it's disappointing you were left feeling otherwise. Please contact me directly so that I can clear up any remaining confusion about the final cost of your service. Thank you, Chris McGregor - Sales Manager - (714) 823-4949

January 24, 2024

Fast check in and out. Good facilities. Courteous personnel. Great amenities while waiting. Very goo. More

by marcymaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Jan 24, 2024 -

Garden Grove Kia responded

Marcy, we're glad to know you had a smooth and pleasant experience at Garden Grove Kia. We appreciate your kind words about our facilities and team!

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