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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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April 05, 2024

Quick checkin and clean area. Everything was fairly priced and service was done quickly. Very happy. More

by coryddouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Apr 08, 2024 -

Garden Grove Kia responded

We're glad to know you found our service quick and efficient at Garden Grove Kia. Thanks for the positive feedback, we appreciate it!

April 04, 2024

My appointment was on time and the service writer was great. The waiting area was comfortable and had everything I needed. More

by whitneyfamilyoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in service.
Report | Print
Apr 04, 2024 -

Garden Grove Kia responded

We're glad to know your appointment went smoothly and you found our waiting area comfortable at Garden Grove Kia. Thank you for the positive feedback!

April 04, 2024

Estuvo bien solo un poco tardado para ir con cita 3 horas , dijieron que lavarían la camioneta y no lo hicieron 🥲 More

by yathziry1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
April 03, 2024

Bad service and lazy work, had to take to another mechanic to find out the real issue. Would not recommend. More

by brandonwalt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Garden Grove Kia responded

Brandon, I'm sorry to learn about your experience. We aim for top-notch service and it's clear we fell short in this instance. If you're open to discussing this further, please reach out so we can work towards a resolution. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 03, 2024

I am generally not a fan of dealer service for regular maintenance, but this was a great experience all around - efficient and very welcoming. Thank you Efrain for providin ghat! I was told it would be 2 More

by jamesdrollinger
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Apr 03, 2024 -

Garden Grove Kia responded

James, it's great to know that Efrain and our team at Garden Grove Kia provided you with an efficient and welcoming service experience. We're glad the complimentary car wash was a nice touch too! Thanks for your review.

April 03, 2024

Somebody took off my baby Jesus in my car key and the took off my CVS, Ralph's and my Fitness card I attached to my key I don't know what's their problem why somebody took if off from my Key. More

by nesdgonz13
Workmanship
Recommend Dealer
Yes
Employees Worked With
The driver assigned by Efrain
Report | Print
Apr 03, 2024 -

Garden Grove Kia responded

I'm sincerely sorry to read about your missing items. We take this feedback seriously and would like to understand more about what happened here. If you're willing to discuss this further, could you please reach out directly? Thank you, Craig Atchison - Service Manager - 714-823-4949

April 03, 2024

Great customer service, answered all my questions, fixed and finished my car on time, will return for next service. More

by vic24perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
Report | Print
Apr 03, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with our team at Garden Grove Kia! We look forward to seeing you for your next service. Safe travels until then!

April 01, 2024

Very polite took care of my service and was done quick at no time thank you Luis for the help More

by Nolberto F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Service Advisor
Report | Print
Apr 01, 2024 -

Garden Grove Kia responded

Nolberto, thank you for reviewing Garden Grove Kia! We hope you have a lovely day!

April 01, 2024

Brought my car in to be looked at as I had a couple of concerns after purchasing the week before. Was given a heads up as to how long it would take. This was very helpful as it allowed me to plan my time More

by priscillia.seelan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain / Chris
Report | Print
Apr 02, 2024 -

Garden Grove Kia responded

Priscillia, we're glad to know that our team at Garden Grove Kia was able to address your concerns in a timely manner. We always aim for transparency and efficiency with our service. Thanks for the feedback!

March 28, 2024

Good service fromLuis. Waiting time went very fast. Explanation of services rendered and provided recommendations for next visit. More

by pandjfesler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Mar 28, 2024 -

Garden Grove Kia responded

Thanks for the positive feedback! We're glad to know Luis provided you with good service and made your wait time fly by at Garden Grove Kia. We are here for anything else you might need down the road!

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