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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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April 29, 2024

Nothing but great service john took care of me and was very knowledgable about everything regarding my car. More

by r8dernation1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with John at Garden Grove Kia! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels in your car!

April 26, 2024

Chris’s customer service was excellent. We are so thankful to have found this location. More

by hensonpriscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
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Apr 26, 2024 -

Garden Grove Kia responded

Thank you for leaving Garden Grove Kia a five-star review! We are glad that Chris delivered standout service and we are looking forward to having you as a customer. See you next time!

April 26, 2024

They were really great and customer service was good! I will be coming back for sure More

by chavezloren92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín
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Apr 26, 2024 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia! We appreciate your business and look forward to seeing you next time!

April 25, 2024

He wasn’t clear on the work that was being done to my car. I thought it was next time I got my car service but he did it this time. More

by Rmcp68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
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May 20, 2024 -

Garden Grove Kia responded

I'm sorry to read about the confusion regarding your car's service. We aim for clear communication and it seems we missed that mark this time around. I'd like to discuss this further with you, so please feel free to reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 24, 2024

We received swift, personal and expert service from all team members. They tackled our last minute problem with ease and great care. More

by dianarudesill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Apr 24, 2024 -

Garden Grove Kia responded

Diana, we're so glad to know our team at Garden Grove Kia was able to provide you with an efficient and expert service. Thanks for sharing your experience!

April 24, 2024

Quick service. I was there for oil change and tire rotation. Jeremy helped me out. While he explained what was best for my car, he didn't push anything. He respecte More

by jy416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 24, 2024 -

Garden Grove Kia responded

We're glad to know that you had a positive experience with our service team at Garden Grove Kia, especially with Jeremy. We look forward to seeing you again for future services!

April 23, 2024

The service department was great and efficient. I was in for my initial service, but needed to drop it off early. They found a cancellation in the schedule and offered to do the service while I wai More

by rob@georgeyardley.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Great guy...I don't recall his name)
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Apr 23, 2024 -

Garden Grove Kia responded

Hi Rob! We're glad to know our service department at Garden Grove Kia was able to accommodate your schedule and provide efficient service. Thank you for choosing us, we look forward to assisting you in the future!

April 23, 2024

I received great service, all my concerns were addressed in a timely and professional manner. More

by jenessa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Fox
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Apr 23, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We truly appreciate your feedback!

April 23, 2024

The service department was extremely helpful and knowledgeable compared to other dealerships I’ve been to. More

by leleislandgirl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Service Department
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Apr 23, 2024 -

Garden Grove Kia responded

We're glad to know our service department at Garden Grove Kia stood out with their knowledge and helpfulness. Thanks for the positive review!

April 23, 2024

Came in for the complimentary first service for my leased Kia. Was assigned to Jacob who was unfriendly and abrupt when communicating. Even if the service is complimentary, that does not mean you should be t More

by Reena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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