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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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May 04, 2024

Christopher was extremely helpful, friendly, and professional. I appreciate his service and how quickly the team was able to get my car ready for me again. More

by JESSKREEL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
May 06, 2024 -

Garden Grove Kia responded

We're glad to know that Christopher and our team at Garden Grove Kia were able to provide you with a quick and professional service, Jess. Thanks for the positive feedback!

May 04, 2024

Good customer ans car service. Jeremy worked on car and did a good job. Thank you. More

by M.G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service dept
May 06, 2024 -

Garden Grove Kia responded

There is nothing better than a great review. Thanks for giving Garden Grove Kia your business - we'll make sure your kudos reach Jeremy.

May 03, 2024

Efrain is always extremely helpful during my visits. Best customer service and extremely knowledgeable! Thank you. More

by RGJCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
May 03, 2024 -

Garden Grove Kia responded

We're delighted to know that Efrain has been a great help during your visits at Garden Grove Kia. Our team is always here to provide top-notch service and knowledge! Thank you for the review.

May 03, 2024

Jeremy from service was extremely helpful. My first time there and you was also very patient with me! More

by nathanlopez02000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy from Service
May 03, 2024 -

Garden Grove Kia responded

Nathan, we're glad to know Jeremy was able to provide you with a helpful and patient service experience at Garden Grove Kia. Thanks for sharing your feedback!

May 03, 2024

I went in for my first service on my new vehicle. The waiting area was nice, clean, comfortable. I was quoted about 1.5 hours for length of time the service; and the timing was accurate. The price of More

by WolfGrayTelluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
May 05, 2024 -

Garden Grove Kia responded

It's great to know that your first service experience at Garden Grove Kia was a positive one! We're glad Christopher and the team could provide you with efficient and friendly service. Thanks for choosing us for your vehicle needs!

May 02, 2024

I was told by Efraín that I would get a phone call when the ordered part arrived at the dealership. I never got a phone call, I called a day after the scheduled arrival date. I doubt the part arrived the m More

by k28p15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín 4 stars
May 20, 2024 -

Garden Grove Kia responded

I'm sorry to learn about the communication lapse regarding your ordered part. We understand how important timely updates are, especially when they involve coordinating schedules and vehicle drop-offs. I'd like to look into this further for you - please feel free to reach out so we can discuss this in more detail. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 01, 2024

I recently had an excellent experience with Kia's customer service team. From scheduling appointments to addressing my concerns, they were professional, friendly, and efficient. The representatives w More

by SEYRAM999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
May 01, 2024 -

Garden Grove Kia responded

We're so glad to know you had an excellent experience with our customer service team at Garden Grove Kia! Our goal is always to provide professional, friendly and efficient service. Thanks for the recommendation - we appreciate it!

May 01, 2024

Jeremy did a great job. The communication and follow up with him was excellent and my vehicle was ready when he said it would be. More

by 1941buicksuper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 01, 2024 -

Garden Grove Kia responded

We're glad to know that Jeremy provided excellent service and communication during your visit at Garden Grove Kia. Thank you for sharing this positive feedback!

April 30, 2024

Always appreciate the service I receive at the Garden Grove Kia. I purchased my car from this location, and continue to drive a couple extra miles to the service center. Chris has helped me during my las More

by ebgirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service Department.
Apr 30, 2024 -

Garden Grove Kia responded

We're so glad to know that you've had positive experiences with Chris and our team at Garden Grove Kia. We appreciate your loyalty and look forward to continuing to serve you in the future!

April 30, 2024

Friendly service + good wait area + easy to schedule my appointment + good location but cost is too much More

by franknguyen2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 30, 2024 -

Garden Grove Kia responded

Frank, we're glad to know you found our service friendly and scheduling easy at Garden Grove Kia. We appreciate your feedback on the cost and will take it into consideration. Thanks for sharing!

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