Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Garden Grove Kia - Service Center
Garden Grove, CA
1,815 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,815 Reviews of Garden Grove Kia - Service Center
Sort by
Verified Customer
January 15, 2025
My car had a factory recall. When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to leave my keys in the car and go inside. Once I was inside, the CSR called another team member to check if they had the recall part in stock. I heard him say they had to order it while he was on the phone talking to his team members. I was then asked to sign papers and by this time I was expressing my frustration. I explained I didn't like the fact an appointment was set and they didn't have the part. Furthermore I explained I had took the day off and asked a family member to come pick me up and drive me home since I wouldn't have my car for a few hours and I am outside their drop off/shuttle service. The person said he apologized and it wasn't his fault and he has no control over the appointment setters and what is in stock. The dealership is set up so no one takes accountability. Apparently, at the time I set my appointment they had the part, but when I showed up it was unfortunate that they didn't. They don't have control over this. I took a day off and wasted gas, time and other peoples time getting a ride. The service department was probably not at fault. This is managements fault. They should be on top of this! Horrible management and service structure of this dealership. More
by j.lopezpointe
Employees Worked With
Not sure.
January 15, 2025
I just had my first service on the vehicle I purchased from this dealer and the service side of things was great! from this dealer and the service side of things was great! More
by jonathansircher
Employees Worked With
January 14, 2025
Great customer service, Very professional. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. More
by Werod06
Employees Worked With
RUBEN AND CHRISTOPHER
January 14, 2025
This was my first visit to KIA Service and I received friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. More
by conniec
Employees Worked With
Jeremy
January 11, 2025
Super polite, nice waiting area, good internet so I can take zoom meetings and work while car is getting done, super quick service. Awesome location! take zoom meetings and work while car is getting done, super quick service. Awesome location! More
by loriarche
Employees Worked With
Luis
January 10, 2025
Service was completed in a timely manner. Everyone I spoke with was super nice and all my service related questions were answered clearly and understandably. Everyone I spoke with was super nice and all my service related questions were answered clearly and understandably. More
by ANTOINETTE.PARIS
Employees Worked With
Luis Mendoza
