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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,735 Reviews

1,735 Reviews of Garden Grove Kia - Service Center

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May 14, 2024

The service department took extra good care of me and my car. Great to see a dealership take care of customers who bought their cars elsewhere. More

by dbrineyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
May 14, 2024 -

Garden Grove Kia responded

We're glad to know our service department at Garden Grove Kia met your expectations. It's all about taking care of customers like you, no matter where the car was purchased from. Thanks for sharing this with us!

May 14, 2024

I had an excellent experience with the service department and would surely recommend them to anyone in need of assistance. More

by EGRAEBER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
May 14, 2024 -

Garden Grove Kia responded

We're so glad to know you had an excellent experience with our service department at Garden Grove Kia! Thanks for your recommendation, we appreciate it.

May 14, 2024

Was not informed of extra charge for wiper fluid. Also did not receive car wash. More

by KANCHFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 20, 2024 -

Garden Grove Kia responded

Thank you for taking the time to share your feedback. I apologize for any oversight with filling up your wiper fluid and washing your vehicle. I will share your comments with my team to ensure we improve for you next time. Best, Craig Atchison - Service Manager - 714-823-4949

May 11, 2024

Dealership could not replicate my issue of overheating engine. Three weeks prior to the dealership. Did my oil change and recommended service for 15k miles. I noticed since my oil change, my engine has be More

by Ron Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy service dept
May 20, 2024 -

Garden Grove Kia responded

Ron, I'm sorry to learn about the issues you're experiencing with your engine. We understand how concerning this can be and we want to assure you that our team is committed to helping resolve this issue for you. Please reach out so we can discuss further steps in diagnosing and addressing the problem at hand. Thank you, Craig Atchison - Service Manager - 714-823-4949.

May 11, 2024

This is the only KIA dealership/service department I have gone to since the purchase of my Kia Hybrid Sportage in 2022. The service department and all of the team members have been great! Never have to wai More

by maureenflynnbecerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
May 13, 2024 -

Garden Grove Kia responded

Maureen, we're so glad to know that you've had consistently great experiences with our service department at Garden Grove Kia. Thanks for the shout-out to Jeremy! We appreciate your loyalty and look forward to assisting you in the future.

May 11, 2024

We received excellent service quality at GG KIA. The employees were kind and proactive in providing updates about our repair. More

by BK KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
May 13, 2024 -

Garden Grove Kia responded

We're glad to know you received excellent service at Garden Grove Kia! Our team always aims to keep our customers informed and satisfied. Thanks for the positive feedback!

May 09, 2024

Although the services are expensive, it’s worth securing my warranty. Chris was my service rep very friendly very quick and insured. My car got a wash even. The only thing I would prefer is that their price More

by toni.doornbos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
May 09, 2024 -

Garden Grove Kia responded

We appreciate your feedback and understand the concerns about pricing. It's great to know that Chris provided friendly, efficient service for you at Garden Grove Kia! We're always here to help maintain your warranty while providing top-notch care for your vehicle.

May 09, 2024

Took a while but I was able to get most of the work needed on my car done More

by jamal_wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 10, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We hope to see you again down the road!

May 07, 2024

Great service and nice place to work while getting my car serviced. Thanks for everything. More

by Loriarche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depr
May 07, 2024 -

Garden Grove Kia responded

We are glad to hear that our team provided excellent service and a great place to continue your work day. Thanks for choosing Garden Grove Kia!

May 07, 2024

I was running late for my appointment luckily they did not make it a big deal. Thank you! More

by torres_irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 08, 2024 -

Garden Grove Kia responded

It was our pleasure to assist you. Thank you from all of us here at Garden Grove Kia!

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