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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,818 Reviews

1,818 Reviews of Garden Grove Kia - Service Center

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October 03, 2024

Service was flawless, your dealership seem wonderful. My only issue, it was a little speedy... More

by mikebeihl55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 04, 2024 -

Garden Grove Kia responded

Mike, thank you for leaving Garden Grove Kia a five-star review! We strive for flawless and efficient service. If you have any questions, please don't hesitate to reach out!

October 02, 2024

ET gave excellent customer service and went above and beyond to help me get the exact car I wanted. ETs professionalism, honesty, and communication was Outstanding. Thank you again! More

by nmlipari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the wonderful feedback! We're delighted to hear that ET provided outstanding service and helped you find the perfect car at Garden Grove Kia. Enjoy your new ride!

October 02, 2024

Great experience and very friendly. Everybody in the dealership, very professional, and very caring. Highly recommend to friends and family. More

by landerose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
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Oct 02, 2024 -

Garden Grove Kia responded

We're delighted to hear you had a great experience with our team at Garden Grove Kia! Thanks for recommending us to your friends and family. We appreciate your support!

October 02, 2024

Excellent service i am very pleased with the service i received at Garden Grove Kia More

by trind5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
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Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the five-star review of Garden Grove Kia! See you next time!

October 01, 2024

Been in 4 times for the exact same problem spent $5500. 00 and still have the same problem. Kia has no idea what is wrong with the car just keep getting the run around the service manage would not even come More

by cherylkelsheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
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Nov 15, 2024 -

Garden Grove Kia responded

Cheryl, I'm truly sorry to hear about your ongoing issues and the lack of communication from our team. This is not the level of service we strive for, and I would like to personally assist you in resolving this matter. Please reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

September 30, 2024

I’ve had nothing but positive words for Garden Grove Kia. From Sales, Financial, and Service, everyone is so friendly and helpful. More

by wfclauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in Service
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Sep 30, 2024 -

Garden Grove Kia responded

Thank you for sharing your positive experience with Garden Grove Kia! We're delighted to hear that our Sales, Financial, and Service teams have been friendly and helpful. We appreciate your support!

September 30, 2024

Luis was very helpful in explaining what they were going to do, the waiting room was clean and water/coffee was available. My wait was about 1 1/2 hours not to bad. Thank you More

by maria.sizemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Oct 01, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're glad to hear Luis was helpful and that our waiting room amenities at Garden Grove Kia made your visit comfortable. We appreciate the feedback!

September 30, 2024

Excellent, I already have an appointment at Kia Garden Grove to take my car to get an oil and filter change. The staff is very attentive and fast in their work. More

by Jairoalss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web Espinoza
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Oct 01, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're glad to hear our team at Garden Grove Kia has been attentive and efficient. We look forward to seeing you at your appointment!

September 28, 2024

Very clean,easy to navigate through. Friday and professional customer service representatives. Comfortable while waiting. More

by yazzystarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
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Sep 30, 2024 -

Garden Grove Kia responded

Thank you for the feedback! We're glad to hear that our clean facilities and professional customer service made your visit to Garden Grove Kia comfortable. We appreciate your support!

September 27, 2024

It’s great place to take your car for any service. People there are nice More

by vpalomino81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
Report | Print
Sep 27, 2024 -

Garden Grove Kia responded

Everyone here at Garden Grove Kia appreciates the positive feedback. Thank you, Vpalomino81!

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