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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,802 Reviews

1,802 Reviews of Garden Grove Kia - Service Center

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June 25, 2020

Car Service I had a great experience visiting this dealer. It was my first time taking my car to get serviced here but was highly impressed by the customer servic More

by joseescatel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 25, 2020 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia and for giving a shout out to Alexis. It is so great to hear that your service visit was a seamless and enjoyable experience. See you next time!

June 25, 2020

Exelent Thank You Guys & Thank You so much Alexis & see you soon you are the BEST. Por Siempre la Mejor Muchas Gracias Senorita me Gusta mucho su Servicio EXE More

by javier9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Adv; Alexis Diaz
Jun 25, 2020 -

Garden Grove Kia responded

Thank you for the 5-star review! We are grateful for your business here at Garden Grove Kia, and we look forward to your next visit!

June 24, 2020

Great Service It was easy. It was great working with Rudy. He called me when the service on my Kia Sedona was done and ready for pick up. More

by jeffjago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 25, 2020 -

Garden Grove Kia responded

Hi Jeff, thank you for taking the time to review Garden Grove Kia. I am glad to hear that you enjoyed your experience with Rudy. We look forward to taking care of you, and your Kia Sedona in the future!

June 19, 2020

5 stars to the service department Luis Mendoza is the best at customers and advising you with the services needed.. Handling everything with a timely manner More

by MANNY6913
Recommend Dealer
Yes
Employees Worked With
Luis mendoza
Jun 19, 2020 -

Garden Grove Kia responded

Thank you for the 5-star review! Luis is an excellent member of our team at Garden Grove Kia, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

June 19, 2020

Alexis Diaz was so professional! I came in last Saturday to get my 2019 Stinger services. I was greeted and assisted by Alexis Diaz who was so cheerful and professional. I was impress More

by Alysonc29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Diaz
Jun 22, 2020 -

Garden Grove Kia responded

Thank you for leaving us a review, Aly! I am happy to hear that Alexis took such great care of you, and your 2019 Kia Stinger. We look forward to seeing you in the future at Garden Grove Kia!

June 18, 2020

The service department (Luis) was very helpful and super attentive to my needs. Friendly, fast service and they did an amazing job with my car. More

by dulce.l.lopez
Recommend Dealer
Yes
Employees Worked With
Luis (Service dept.)
Jun 18, 2020 -

Garden Grove Kia responded

Thank you for taking the time to review Garden Grove Kia and for giving a shout out to Luis! We're glad to hear that you are satisfied with the service provided by our team. It's been a pleasure doing business with you!

June 17, 2020

Alexis was very informative and attentive! She would text me updates about my car as well as just to check in with me. Thank you! More

by tessa14
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 18, 2020 -

Garden Grove Kia responded

Thank you for the 5-star review! Alexis is an exceptional member of our team at Garden Grove Kia, and we will be sure to let her know that you appreciate her help!

June 15, 2020

GG Kia is very pushy. I went there for an oil change and told the lady helping me that I only wanted an oil change. They began to keep insisting that I pay for more. They even had a service manager come fin More

by JR.Ernst7
Recommend Dealer
No
Employees Worked With
N/A
Jul 28, 2020 -

Garden Grove Kia responded

It's very disappointing to hear that we lost your business. While we make suggestions to our customers based on what is best for their vehicles, I sincerely apologize if we came across too strong. I'm also very sorry about your oil. This isn't what we want for our customers and I hate that we let you down. Thank you for your feedback, Mike Kelly - Service Manager - (714) 823-4949

June 15, 2020

It was a quick visit. I was greeted with a friendly smile. Alexis took care of me and reached out with a suggestion. Car is back to normal. Thank you! More

by krabbylyon
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 16, 2020 -

Garden Grove Kia responded

It makes us happy to hear that you were welcomed to our dealership with friendly service and that your car is running smoothly now! Thank you for choosing Garden Grove Kia.

June 11, 2020

12K service finish 12K service in one hour. nice and clean waiting area. i will recommend my family, friends to go there and buy cars. so far very good More

by Hanaken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 11, 2020 -

Garden Grove Kia responded

Thank you for trusting the Garden Grove Kia team. I am pleased to hear that your family was taken care of. We look forward to your next service visit!

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