Garden Grove Kia - Service Center

Poor service and rudeness service manager You don't want to visit this dealership for service your car. These peoples don't know how to repair their own Kia car and even lying to their custom You don't want to visit this dealership for service your car. These peoples don't know how to repair their own Kia car and even lying to their customer. Rude customer service I never had in my life. More

TERRIBLE SERVICE This location has the WORST SALES & SERVICE DEPTS EVER! when it comes to sales, when i initially came to look at vehicles back in 2012, its was my This location has the WORST SALES & SERVICE DEPTS EVER! when it comes to sales, when i initially came to look at vehicles back in 2012, its was my first and my last. Not a single person acknowledged us inside the waiting area. I think we waited for 20 to 30 mins and ended up leaving. sales reps were around but nothing happened. 2013 i had purchased a KIA at another dealership and this Garden Grove KIA was were i was advised to do my service. I have gone here on 5 different occasions and 3 of the times have been very poor. about a month or two ago, we had gone to get our car checked out and the service tech b advised us on what we should do to fix the issue and also had heard a whining noise under the hood and that we just need to call in a make an appt to get this resolved as its covered under warranty. Like nothing i called back another day and the person on the line said that there are no notes in the system for this conversation and that we would have to pay full price for a check up and of course come back again to get the part replaced when that comes in. We happened to have a photo of the notes of the tech stating the issue of the whining noise, so today, the Manager, Enrique answered and stated that he is unable to just provide/order a new part since the notes aren't in a system and that i need to bring the car in for service etc. I asked him why would i need to come back to check out the car if the are already notes and i have a picture of them with the tech stating that it needs to be replaced and now i have to take time off to get this car check out AGAIN for something that was checked and more than likely they will need me to return yet again once they order the part. He was very difficult and kept talking over me and would not help the situation. He was unwilling to address the situation kindly or even discuss with his employee. This location has been giving us mixed responses since day one which it plain out ridiculous! other times they have been giving me the run around who needs to service my vehicle with the other dealership only bc i purchased the car there. Those two times i went through this, it ended up being KIA that had to service the car, even though i would call and verify each time way before the scheduled date! Definitely done with this Garden Grove dealership. I will no longer request for further services to be done here. More