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Garden Grove Kia - Service Center
Garden Grove, CA
1,802 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,802 Reviews of Garden Grove Kia - Service Center
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July 30, 2020
car was not repaired Brought my car back in to the dealer to have the breaks/roaters looked at for a second time as they continue to shake when I brake. told the service g Brought my car back in to the dealer to have the breaks/roaters looked at for a second time as they continue to shake when I brake. told the service guy I thought they needed to be put on the lathe, since the last time I was in (a week or so ago) they said nothing was the matter. My car was at the dealer all day, when I picked it up my car, the service guy they suggested I have the roaters put on the lathe as they didn't see anything the matter with them visually. We had spoke about this when I made the appointment and when I dropped off the car. Seems your service people don't really listen to the customer. Service guy blamed it on covid and suggested I make a 3rd appointment to fix something you couldn't fix during 2 appointments. I have brought my car to your guys since I purchased it, but I won't be back. More
by GOALIEGIRL31
Verified CustomerEmployees Worked With
Jacob
July 30, 2020
Great Customer Service I would of gave it 5 stars, if I would have gotten the 1st rented vehicle credited to me since a part wasn't available for my vehicle, so no service w I would of gave it 5 stars, if I would have gotten the 1st rented vehicle credited to me since a part wasn't available for my vehicle, so no service was done to it but still got charged for the rental. The 2nd time I went the part ordered was defected, another bummer. Third time was a charm, when I got there Alexis had a rental ready for me and finally the part was right and my vehicle was repaired. More
by Javibarillas
Employees Worked With
Alexis
July 24, 2020
Best experience that I’ve had with a car dealership when taking my car in for service. Alexis kept me in touch on what needed to get done and how long everything would take. Definitely going back here again taking my car in for service. Alexis kept me in touch on what needed to get done and how long everything would take. Definitely going back here again for future car repair needs. More
by BRANDONWEISS1993
Employees Worked With
Alexis
July 20, 2020
Amazing from start to finish, very Professional And Knowledgeable very easy to work with had me in and out very quickly With no hassle Definitely will keep coming back for service Knowledgeable very easy to work with had me in and out very quickly With no hassle Definitely will keep coming back for service More
by dprieto657
Employees Worked With
Alexis
July 20, 2020
Not a fan of auto dealers, but KIA of Garden Grove did well . Manager came out to open the gates and interacted with customers often, offering comforts while we waited. Manager seems to care about service. . Manager came out to open the gates and interacted with customers often, offering comforts while we waited. Manager seems to care about service. More
by DAT_SWEENEY
Employees Worked With
Jose
July 20, 2020
Great experience. Alexis was super... knowledgeable, friendly, and helpful. I appreciated the fact that Kia not only completed the recall work on the fuel line but also honored the extended warranty rep friendly, and helpful. I appreciated the fact that Kia not only completed the recall work on the fuel line but also honored the extended warranty repairs to the steering column. More
by tchrjim
Employees Worked With
Alexis
July 20, 2020
Luis from Service Dept. is always very helpful and knowledgeable about my vehicle. He keeps me updated at all times about my vehicle. Love it. knowledgeable about my vehicle. He keeps me updated at all times about my vehicle. Love it. More
by sairacoronado65
Employees Worked With
Luis (Service Dept)
