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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,733 Reviews

1,733 Reviews of Garden Grove Kia - Service Center

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August 24, 2024

Terrible service. Expensive for no reason. Tried to charge me $1200 for an oil change and cleaning of the air filter. They were getting me a “rental car” but I had to More

by copasbrittany11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2024

Chris is always so welcoming when I come in to get an oil change he is one of the reasons I keep coming back he always make sure that he is very informative. More

by lmulvihill951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service dept
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Aug 23, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris's welcoming and informative service keeps you coming back to Garden Grove Kia. Thanks for sharing your positive experience!

August 22, 2024

Friendly courtesy excellent customer service exceeded my expectations and I will keep returning base on the service More

by mslhs95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Garden Grove Kia responded

We're delighted to hear that our team at Garden Grove Kia exceeded your expectations with friendly and excellent customer service. We look forward to welcoming you back in the future!

August 22, 2024

Efrain is great. Thanks for hiring him. He is very professional, helpful and knowledgable. . It’s nice to know you have an employee who works and cares about his cus More

by themomof2brats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain in service
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Aug 22, 2024 -

Garden Grove Kia responded

Thank you for the kind words! We're delighted to hear that Efrain has provided such excellent service at Garden Grove Kia. We'll be sure to pass along your compliments!

August 22, 2024

Pleasant customer service. Good communication skills. Appointment time process was easy. Waiting area is convenient. More

by dalekats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Aug 23, 2024 -

Garden Grove Kia responded

Thank you for the positive feedback! We're glad to hear that our team at Garden Grove Kia provided excellent service and made your visit convenient. We appreciate your support!

August 20, 2024

Kia service department was awesome. Great fast customer service. Appointment was easy to make and we were even seen early. More

by TESYERIKA
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 20, 2024 -

Garden Grove Kia responded

Tesyerika, we're delighted to hear you had a great experience with our service department at Garden Grove Kia. Thanks for sharing your positive feedback!

August 20, 2024

The employees were very kind and helpful, everything in my car that needed to be done was fulfilled! More

by pnunez2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 20, 2024 -

Garden Grove Kia responded

It was our pleasure to assist you. Thank you from all of us here at Garden Grove Kia!

August 20, 2024

Everything was explained beforehand and completed in a timely manner which was very important to me as I waited for my vehicle. More

by s.arce65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wblesther
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Aug 21, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're glad to hear that everything was explained clearly and completed promptly at Garden Grove Kia. We appreciate your feedback and hope you're enjoying your vehicle!

August 19, 2024

Very helpful info from my service advisor, I was advised accurately about the issue and potential causes, and it was resolved quickly More

by troy48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Aug 19, 2024 -

Garden Grove Kia responded

Troy, we're glad to hear that our service advisor at Garden Grove Kia provided helpful and accurate information. Thanks for sharing your positive experience!

August 18, 2024

They handled the manufacturing recall quick and easy. They were also able to fix the back lights for a cheaper and more reasonable price than the original price. More

by celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Garden Grove Kia responded

We're glad to hear that our team at Garden Grove Kia was able to address the recall and fix your back lights efficiently and affordably. Thanks for sharing your positive experience!

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