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Garden Grove Kia - Service Center
Garden Grove, CA
1,804 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,804 Reviews of Garden Grove Kia - Service Center
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October 02, 2020
Finished service on time as they knew I had a certain window of time for service. Everyone was friendly and waiting area was clean. Appreciated the free wifi. window of time for service. Everyone was friendly and waiting area was clean. Appreciated the free wifi. More
by THERESA.S
Verified CustomerEmployees Worked With
Don’t remember names of who helped me.
October 01, 2020
Very clean, sanitizers everywhere, everyone very helpful, with appointment the wait is shorter - went in for an oil change and the wait was 2 hours which is fair because you know tour car is being checked c with appointment the wait is shorter - went in for an oil change and the wait was 2 hours which is fair because you know tour car is being checked correctly More
by ROLON.YESICA
Employees Worked With
Dan Le
October 01, 2020
Thank you for the service, you did a great job, I wish you would wash our cars. The wait time wasn’t too bad and the car drives and feels great. you would wash our cars. The wait time wasn’t too bad and the car drives and feels great. More
by johnmgarciajmgml7
Employees Worked With
Luis and Frank
October 01, 2020
Luis Mendoza went out of his way to make sure that my concerns were addressed. I waited for my Soul to be serviced and felt secure that Garden Grove Kia was making sure the waiting area was clean and san concerns were addressed. I waited for my Soul to be serviced and felt secure that Garden Grove Kia was making sure the waiting area was clean and sanitized. Thank you More
by janet.oderkirk
Employees Worked With
Luis Mendoza, Service Drive Director
October 01, 2020
Very clean waiting area. Clean restroom. Sanitizer stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew tha stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew that wash our cars after service! More
by stellagarcia81
Employees Worked With
Luis
September 29, 2020
My 2013 Kia Soul needed maintenance as it just rolled past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, th past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, then at the six hour mark I was told just one hour more. After eight hours, I asked what was going on and the service rep told me the mechanic still needed to take the vehicle for a test drive and that it hadn't been washed - which would take another hour. I passed on the car wash and left after the mechanic returned. When I booked the appointment I made sure to mention I needed a new wiper fluid reservoir but when I arrived I was informed they didn't have the part, but could order one. Later my service rep advised me he had found one and would install it immediately. No shuttle service, no loaner cars, no snacks, no phone charging available in the lounge. All in all not the best experience. I understand the operation has to run differently during coronavirus, but there was pretty much zero customer service being offered and the inflated prices quickly racked up to a whopping $2000! Clearly the enormous costs of renovating the new posh Garden Grove Kia facility are being passed along to the customers. The old location was better and much cheaper. More
by ANOPENENDING
Employees Worked With
Rudy Cruz
September 28, 2020
Very pleasant and professional employees! Job was done Very pleasant and professional employees! Job was done in a reasonable amount of time and they seemed pretty busy that particular day. Many thanks fo Very pleasant and professional employees! Job was done in a reasonable amount of time and they seemed pretty busy that particular day. Many thanks for taking care of my car! More
by laurelmurray1986
Employees Worked With
Frank in service
September 28, 2020
Very fast and very polite service always a pleasure to work with a major asset to Garden Grove Kia Service Department thank you for a great service work with a major asset to Garden Grove Kia Service Department thank you for a great service More
by w-hopke4826
Employees Worked With
Luiz Mendoza
September 28, 2020
Luis and his team were very kind, informative and got my car fixed in less than 2 hours. I was notified that it might take all day but to my surprise Luis called me sooner and told me my car was ready. I’m car fixed in less than 2 hours. I was notified that it might take all day but to my surprise Luis called me sooner and told me my car was ready. I’m extremely happy and impressed with the service here. More
by hoolpa
Employees Worked With
Rudy, Andrea
