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Garden Grove Kia - Service Center
Garden Grove, CA
1,865 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,865 Reviews of Garden Grove Kia - Service Center
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Verified Customer
November 30, 2020
Luis Mendoza helped me with the service on my vehicle. He was friendly and efficient. The customer lounge was clean and coffee was available. I had a pleasant experience while waiting for my car to be servic was friendly and efficient. The customer lounge was clean and coffee was available. I had a pleasant experience while waiting for my car to be serviced. More
by jenfarrell6
Employees Worked With
Luis Mendoza
November 27, 2020
Frank was very Knowledgeable and understanding of my situation and concerned about my safety that made me feel like I wasn’t just a number but an actual person great customer service thank you situation and concerned about my safety that made me feel like I wasn’t just a number but an actual person great customer service thank you More
by NIETOTINA
Employees Worked With
Frank
November 26, 2020
Bring back the amenities. Free car wash, donuts and a snacks ;) overall great experience from a service point of view. Friendly and fast! Thank you snacks ;) overall great experience from a service point of view. Friendly and fast! Thank you More
by cboudre
Employees Worked With
November 26, 2020
I took my car in for a tune up and they did an amazing job. Frank M. was my point of contact and kept me informed with updates. He was very informative and has great customer service. Thank you Frank and job. Frank M. was my point of contact and kept me informed with updates. He was very informative and has great customer service. Thank you Frank and all at Kia GG!!! P.s. Happy Thanksgiving! Ryan More
by ryanhuff4489
Employees Worked With
Manci, Frank
November 23, 2020
My experience almost every time is average. I am aware that my car is due for maintenance. The service adviser told me so based on milage without explaining more on why I should proceed. Before coming in that my car is due for maintenance. The service adviser told me so based on milage without explaining more on why I should proceed. Before coming in I had already made up my mind about getting a coolant exchange so I made the purchase. I was also concerned about my car's battery and asked to have it tested. I want to believe that the coolant exchange was done since I did not see that coolant reservoir properly topped off. When I picked up my vehicle I was not told if my battery was tested or not. Instead I was told that I needed four tires and alignment and if I gave a good review I would get a discount. The service advisor was Rudy. More
by toledanoluis28
Employees Worked With
Rudy
November 23, 2020
Great service. I took my car in for service. My car just stopped running while on freeway. Luis advised he would check out and advise. He followed up stating issue and warranty status that would cover my re stopped running while on freeway. Luis advised he would check out and advise. He followed up stating issue and warranty status that would cover my repairs. He also provided direct line for any questions. More
by franksweb1195
Employees Worked With
Luis
November 23, 2020
Luis helped us get our vehicle done quickly without issue. He made sure that we were aware of any outstanding recalls and got us our car back the same day. issue. He made sure that we were aware of any outstanding recalls and got us our car back the same day. More
by charles47
Employees Worked With
Luis Mendoza
November 23, 2020
Excellent customer service, all my needs were met in an excellent timely manner. So thankful for all the care the employees provided my car. Thankyou excellent timely manner. So thankful for all the care the employees provided my car. Thankyou More
by carrie5lynn
Employees Worked With
Luis Mendoza
