Back

Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,804 Reviews

1,804 Reviews of Garden Grove Kia - Service Center

Sort by
October 19, 2020

Great service, polite and prompt. Looked at my vehicle and gave expert advise. I was glad during the my visit. I have no complaints at this time More

by MICHAEL.LEMON17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 19, 2020 -

Garden Grove Kia responded

Hi Michael - Thank you for taking the time to review us! It is wonderful to hear that the team delivered such a fantastic service experience. Safe travels, and we hope to work with you again in the future! - The Garden Grove Kia team

October 19, 2020

Our very first visit to your dealership was an excellent one. It went flawless. We were met right away when we arrived for our service and was explained in detail about our service. Frank Mancilla took care More

by garfieldbulldogs84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mancilla- Service
Oct 19, 2020 -

Garden Grove Kia responded

We are delighted to hear that our Service Department left a great first impression. Thank you so much for rating Garden Grove Kia five stars and mentioning Frank! We look forward to your next visit.

October 17, 2020

The service center was very professional. They were on time and very helpful. All my questions and concerns were handled to my complete satisfaction. Thanks More

by mjbulls237
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Francisco Manci
Oct 19, 2020 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and if you ever need anything else, don't hesitate to come back and see us again!

October 16, 2020

My experience was pretty great. They attended me fast and my car was ready in a day. Frank helped me out and he was friendly. More

by a.montes1795
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 16, 2020 -

Garden Grove Kia responded

It's wonderful to hear that you received fast and friendly service during your recent experience with Garden Grove Kia. Thank you so much for reviewing us and mentioning Frank! We hope you enjoy your weekend.

October 16, 2020

Everything was great from employees, to waiting room! Everything was great from employees, to waiting room! Wait time was not too bad and I it was great not getting hassled about getting extra repairs or More

by Ashleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 16, 2020 -

Garden Grove Kia responded

Hi Ashleigh - Thank you for taking the time to share! It is wonderful to hear that you had such an exceptional service experience at Garden Grove Kia. We appreciate your business and hope to work with you again down the road!

October 16, 2020

The first time I took my car in for the recall they made me wait over 3 hours to tell me they didn't gave the part. I was really upset. When I went back to get the part replaced I expressed my frustration More

by Gracie F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 16, 2020 -

Garden Grove Kia responded

Gracie - We apologize that your initial visit with us wasn't a better experience. It's wonderful to hear that Frank could help make things right for you and take care of your recall repairs. Thank you for sharing this feedback and reviewing Garden Grove Kia!

October 13, 2020

Jacob was awesome and earned his 5 stars. My only issue was after spening $1K and all day in service, the car was returned not washed, internally or externally, which is why the 4 stars. Service, communic More

by trish.halamandaris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
October 13, 2020

Everyone was very pleasant. They explained how much it lwould cost and what needed to be done. I would tell my friends to go to kia Garden Grove. More

by jamie90621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 13, 2020 -

Garden Grove Kia responded

Thank you, Jamie, for leaving us a review. I am glad to hear that our Garden Grove Kia service department took care of you!

October 12, 2020

Rudy was so great! I have a sporadic schedule working in the vet field and Rudy said no problem at all come right in! He was very thorough from check in to discharge! I would recommend garden grove Kia and More

by MARYNICOLEMCNICHOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Oct 13, 2020 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We are so glad Rudy took good care of you here at Garden Grove Kia, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 10, 2020

My experience here is always great! Luis is excellent at his job. He is always courteous and takes the time to explain any issues with your car and never tries to pressure sell you. More

by johnl702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 12, 2020 -

Garden Grove Kia responded

Thank you, John, for reviewing Garden Grove Kia! It is fantastic to hear that Luis continues to impress you by providing great service. We look forward to taking care of you next time!

...
167
...