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Garden Grove Kia - Service Center
Garden Grove, CA
1,866 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,866 Reviews of Garden Grove Kia - Service Center
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December 26, 2020
I went in for a recall for my Kia Optima, I was told there would be an inspection complimentary where they would check fluids, breaks, and tires. I was not informed on the findings. I was given the keys there would be an inspection complimentary where they would check fluids, breaks, and tires. I was not informed on the findings. I was given the keys and not told what was done to my vehicle. I checked the breaks yesterday and I have less than 10% left on my pads. It would have been nice if they were to inform me about this. More
by nellypmoreno
Verified CustomerEmployees Worked With
Francisco
December 25, 2020
Kia of Garden Grove is not only great for their service but they have a really great customer service as well. I don’t go any place else to get my car serviced by Kia of Garden Grove. Frank one of the serv but they have a really great customer service as well. I don’t go any place else to get my car serviced by Kia of Garden Grove. Frank one of the service technicians was really helpful and made my service experience fantastic. More
by asbuechner
Employees Worked With
Frank Mancilla
December 25, 2020
I will keep coming back to this location for service because of Luis’s friendliness, dependability, follow thru and customer service. Great experience. Highly recommend him because of Luis’s friendliness, dependability, follow thru and customer service. Great experience. Highly recommend him More
by the.mj.owens
Employees Worked With
Luis
December 21, 2020
I scheduled an appointment to come in for regular maintenance on my car and was given great service! The staff members are very friendly and made sure I was consistently checked in on to see if I nee maintenance on my car and was given great service! The staff members are very friendly and made sure I was consistently checked in on to see if I needed anything. Since my car is coming up on 90K they offered me a great deal on a maintenance package to ensure my car continued running well. They finished the complete check up within an hour and even cleaned off the dirt i had on my car as courtesy. Shout out to Francisco for being very helpful and very chill to talk to. I will continue coming back for service at Kia Garden Grove as they’ve always done a great job with my car and customer service. More
by araxiegriffin
Employees Worked With
Francisco
December 21, 2020
Great service, had to wait three hours due to recalls. Prices went up for oil change is disturbing. I always use coupons. $60 for An oil change should include synthetic oil Prices went up for oil change is disturbing. I always use coupons. $60 for An oil change should include synthetic oil More
by shawoo714
Employees Worked With
I don’t know
December 18, 2020
All was fine. My only complaint is not with Kia of Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone bad. Odd that I was asked to rate if my car was cleaner when I picked it up than when I dropped it off, considering this dealership did not have an operating car wash and was unable to wash my vehicle before returning it. Not a big deal, just mentioning it. More
by brady.darvin
Employees Worked With
Frank
December 17, 2020
Quick and great work as expected, let me know my options and updates along the way. I would highly recommend this service department to those with Kias. and updates along the way. I would highly recommend this service department to those with Kias. More
by barnesdavid99
Employees Worked With
Luis Mendoza
December 14, 2020
I give top marks in all areas for Luis. I’m totally satisfied with my service experience. I waited for the service work to be completed comfortably at the customer lounge. I would recommend GG Kia to o satisfied with my service experience. I waited for the service work to be completed comfortably at the customer lounge. I would recommend GG Kia to others. More
by racer_rodney
Employees Worked With
Luis Mendoza
December 14, 2020
All the appointments on-line were unavailable for the when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco wh when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco who was so pleasant and helpful. He explained everything involved in servicing my car and called me quickly to give me the good news that it was all covered by warranty! I had my car back that day and it was all done on my day off. Thanks Francisco! More
by basskidsmom
Employees Worked With
Francisco Zunig
December 14, 2020
After dropping off my car at the garden Grove Kia for service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, th service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, thanks Frank! More
by Kimmie.harris
Employees Worked With
Frank Mancilla
