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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,807 Reviews

1,807 Reviews of Garden Grove Kia - Service Center

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December 07, 2020

Luis had my vehicle checked out and advised engine rod failure. Also advised it was in warranty with no out of pocket fees. He even provided rental during the repair. I received my car in a timely manner. More

by franksweb1195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 07, 2020 -

Garden Grove Kia responded

It's great to hear that Luis took care of your repairs in a timely manner. Thank you so much for posting a wonderful review! If any future issues should arise, our Garden Grove Kia team will be here to help.

December 07, 2020

Always great Service and great Personal service. Have been going there for over 7 Years . Great location and very nice environment to take your vehicle too. Thank. Robert More

by Bobbyrock.slaughter200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis .
Dec 08, 2020 -

Garden Grove Kia responded

Robert - We can't thank you enough for coming to Garden Grove Kia for over 7 years - wow! It means a lot that you can depend on our team for excellent service, every time. Have a wonderful day!

December 04, 2020

Great Service! I took my car in for a service recall and everything went smoothly I was in and out within the hour Frank kept me informed More

by gfontana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
frank
Dec 04, 2020 -

Garden Grove Kia responded

Thank you for the great review! We take pride in delivering efficient and successful service, and it is great to hear that this was reflected in your time working with Frank. Safe travels, and we hope to see you again at Garden Grove Kia!

November 30, 2020

Luis Mendoza helped me with the service on my vehicle. He was friendly and efficient. The customer lounge was clean and coffee was available. I had a pleasant experience while waiting for my car to be servic More

by jenfarrell6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 30, 2020 -

Garden Grove Kia responded

Jen - Thank you for the great feedback about our service and facilities! We are delighted to hear that you enjoyed your visit with us at Garden Grove Kia. Hope to see you next time!

November 27, 2020

Frank was very Knowledgeable and understanding of my situation and concerned about my safety that made me feel like I wasn’t just a number but an actual person great customer service thank you More

by NIETOTINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 30, 2020 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! Frank is an excellent member of our team at Garden Grove Kia, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 27, 2020

It's the first time I have come to this location and I really enjoyed the prompt customer service. I Know for sure I will be coming back. More

by marialorenasantana54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 30, 2020 -

Garden Grove Kia responded

Feedback like this makes our day! We're happy to hear that our Garden Grove Kia team made the right first impression and we look forward to working with you next time!

November 26, 2020

Bring back the amenities. Free car wash, donuts and a snacks ;) overall great experience from a service point of view. Friendly and fast! Thank you More

by cboudre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2020

I took my car in for a tune up and they did an amazing job. Frank M. was my point of contact and kept me informed with updates. He was very informative and has great customer service. Thank you Frank and More

by ryanhuff4489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manci, Frank
Nov 30, 2020 -

Garden Grove Kia responded

It's our pleasure to assist you, Ryan! Thank you so much for stopping by to commend Frank and our Garden Grove Kia team. We hope that you had a wonderful Thanksgiving!

November 23, 2020

Luis helped us get our vehicle done quickly without issue. He made sure that we were aware of any outstanding recalls and got us our car back the same day. More

by charles47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 23, 2020 -

Garden Grove Kia responded

Hi Charles - Thank you for taking the time to review us, and shout out Luis! We appreciate your support and will be sure to pass on the kind words. Safe travels, and we hope to work with you again at Garden Grove Kia!

November 23, 2020

Excellent customer service, all my needs were met in an excellent timely manner. So thankful for all the care the employees provided my car. Thankyou More

by carrie5lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 23, 2020 -

Garden Grove Kia responded

Carrie - It's our pleasure to assist you! We are very happy to hear that you drove home from Garden Grove Kia a satisfied customer. Thank you so much!

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