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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,895 Reviews

1,895 Reviews of Garden Grove Kia - Service Center

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December 09, 2024

I didn't buy my car here because they didn't have a two wheel model in stock but, I read you would service my car anyway. I have a friend who knows the general manager and says he's a great guy. I was very More

by rtcrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Dec 09, 2024 -

Garden Grove Kia responded

We're delighted to hear that you had a positive experience with our service staff at Garden Grove Kia! Even though we didn't have the model you were looking for, we're glad you're considering us for your future needs. We look forward to welcoming you back soon!

December 09, 2024

Great service! Christopher did a wonderful job communicating the services needed. The car was done quickly too. More

by drsoh2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Dec 09, 2024 -

Garden Grove Kia responded

We're delighted to hear that Christopher provided excellent communication and efficient service at Garden Grove Kia! Thank you for sharing your experience with us.

December 08, 2024

Great customer service, friendly and professional. I was helped as soon as I arrived and was not there waiting for service longer than needed. More

by JASMIN4TORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Dec 09, 2024 -

Garden Grove Kia responded

Jasmin, we're delighted to hear that you received prompt and professional service at Garden Grove Kia. Thank you for sharing your experience with us!

December 07, 2024

Needless to say they exceeded my expectations. Eric’s professionalism and performance is really unmatched. More

by erikgalvarado310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Dec 09, 2024 -

Garden Grove Kia responded

Erik, we're delighted to hear that Eric's professionalism made your experience at Garden Grove Kia exceptional. Thank you for the kind words!

December 04, 2024

Very good customer service. The service writer Web and Service manager were very accomadating to my issues. More

by mikehole1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
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Dec 05, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that Web and our service manager provided you with accommodating customer service at Garden Grove Kia. Thank you for sharing your experience!

December 04, 2024

Not happy it all they were rude to clients , no empathy, no explanation ,and waited 2 hours More

by yaniraalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No mane
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Dec 11, 2024 -

Garden Grove Kia responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 03, 2024

We consistently receive top-notch service. Don’t have to wait long. Everyone displays courtesy and provides expert assistance. More

by kmnbooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia consistently provides top-notch service and expert assistance. We appreciate your support and look forward to serving you again soon!

December 03, 2024

Well I ended up trading my car for a new car, but Luis in Service was awesome earlier in the day when I checked my car in for service. I strongly recommended Kia Garden Grove. More

by Sluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided awesome service during your visit at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new car.

December 02, 2024

They were quick and kept in touch with me about my vehicle which I like. More

by jaimeewilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Garden Grove Kia responded

We're delighted we could deliver an excellent experience! - Garden Grove Kia Team

December 02, 2024

Eric was great! Loaner car was available and made the experience easy. My car is now running much better. More

by Stephanvanasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramirez
Report | Print
Dec 02, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric and the team at Garden Grove Kia made your experience smooth with a loaner car. Thanks for sharing your positive feedback!

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