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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,865 Reviews

1,865 Reviews of Garden Grove Kia - Service Center

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November 22, 2024

Jeremy was very helpful and made the whole process so smooth and efficient. Everything was explained to me and really admired the transparency. Would highly recommend Jeremy as your next service advisor More

by OMARCURIEL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
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Nov 22, 2024 -

Garden Grove Kia responded

We're delighted to hear that Jeremy provided such a smooth and transparent experience at Garden Grove Kia. Thank you for recommending him and our team for future service appointments! We look forward to assisting you again soon.

November 21, 2024

Terrible $149 for an oil changes? Did I turn into a Lexus dealership? No need to up charge, they include it in the service. Premium engine treatment, fuel cleaner. Told the service More

by Solanoadrian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Web Espinoza
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Dec 11, 2024 -

Garden Grove Kia responded

Adrian, I'm sorry to hear about your experience with the oil change pricing and wait time. We strive for transparency in our services, so it's concerning that this wasn't reflected during your visit. Please feel free to reach out if you'd like to discuss this further or have any other questions. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 21, 2024

Made an appointment for typical service (oil change-inspections) 10:30am. Was out the door by 10:35am and picked the car up at approximately 3:00pm. A good experience More

by RADMTALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - Service Department
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Nov 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a good experience with our service team at Garden Grove Kia. We appreciate your visit and look forward to serving you in the future!

November 20, 2024

Chris did a very great job , support customer very well and friendly! Thanks a lot Chris , I’m very happy for your support and service. Thanks and Cheers Jacquot Lequang More

by jacquotlq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ramos sale department, good service
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Nov 20, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris provided you with excellent support and service at Garden Grove Kia! Your happiness is our priority, and we appreciate your kind words. Cheers from the team!

November 19, 2024

Web Was Very informative and understanding He went out of his way to accommodate us. More

by porterpoison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WEB
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Nov 19, 2024 -

Garden Grove Kia responded

We are glad to hear that Web went the extra mile to accommodate you. Thanks for choosing Garden Grove Kia!

November 19, 2024

Excellent team at GG Kia! Would recommend to anyone that needs service and or advice! More

by goofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Garden Grove Kia responded

Thanks so much for the 5-star review of Garden Grove Kia!

November 19, 2024

Very helpful. Took care of everything with no hassle. Great experience. I would recommend anyone to KIA burns park More

by danmoreno1092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 19, 2024 -

Garden Grove Kia responded

We're delighted to hear you had a hassle-free experience at Garden Grove Kia! Thank you for recommending us, and we look forward to assisting more customers like yourself.

November 18, 2024

Service was perfect very polite and friendly good communication and good options to cover the needs of my car. More

by jenny_larios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis from garden grove
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Nov 18, 2024 -

Garden Grove Kia responded

Jenny, we're delighted to hear that you had a perfect service experience with us at Garden Grove Kia! Thank you for your kind words and support.

November 18, 2024

Everyone was super helpful and nice the customer waiting area very clean was in and out in no time! More

by HECTORARRELLANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez, Brian Fierros
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Nov 18, 2024 -

Garden Grove Kia responded

Thanks so much, Hector. We look forward to your next visit to Garden Grove Kia!

November 18, 2024

The first time I called they said they would call me when the parts came in. Many months later I called since I hadn't heard back, and they got me in right away. Great Service fast and efficient. More

by kmullen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Nov 18, 2024 -

Garden Grove Kia responded

We're glad to hear that our team at Garden Grove Kia was able to assist you promptly and efficiently. Thank you for your patience, and we appreciate the positive feedback!

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