Garden Grove Kia - Service Center

The service was great! Luis was very friendly, direct and kept me in the loop when my vehicle was done. Luis was very friendly, direct and kept me in the loop when my vehicle was done. More

Great Service department was able to complete my service faster than I expected. Making appointment was very easy. faster than I expected. Making appointment was very easy. More

I was greeted immediately upon arrival. Everything was explained well. The service was timely. The lounge was clean and comfortable. Everything was explained well. The service was timely. The lounge was clean and comfortable. More

Perfect service, right on time, helped explain everything and was very helpful with explaining the oil change, etc and was very helpful with explaining the oil change, etc More

My car had a factory recall. When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to leave my keys in the car and go inside. Once I was inside, the CSR called another team member to check if they had the recall part in stock. I heard him say they had to order it while he was on the phone talking to his team members. I was then asked to sign papers and by this time I was expressing my frustration. I explained I didn't like the fact an appointment was set and they didn't have the part. Furthermore I explained I had took the day off and asked a family member to come pick me up and drive me home since I wouldn't have my car for a few hours and I am outside their drop off/shuttle service. The person said he apologized and it wasn't his fault and he has no control over the appointment setters and what is in stock. The dealership is set up so no one takes accountability. Apparently, at the time I set my appointment they had the part, but when I showed up it was unfortunate that they didn't. They don't have control over this. I took a day off and wasted gas, time and other peoples time getting a ride. The service department was probably not at fault. This is managements fault. They should be on top of this! Horrible management and service structure of this dealership. More

The staff was Friendly and helpful and I not good at writing reviews fifteen words writing reviews fifteen words More

Fantastic, never fail me, always have my car ready on time. Thank you all, all the best. time. Thank you all, all the best. More

I just had my first service on the vehicle I purchased from this dealer and the service side of things was great! from this dealer and the service side of things was great! More

They were very helpful and informative. Very clean waiting area with bright lighting if you are waiting and need to get some work done. Very clean waiting area with bright lighting if you are waiting and need to get some work done. More

Great customer service, Very professional. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. More