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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,817 Reviews

1,817 Reviews of Garden Grove Kia - Service Center

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November 18, 2024

The first time I called they said they would call me when the parts came in. Many months later I called since I hadn't heard back, and they got me in right away. Great Service fast and efficient. More

by kmullen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Nov 18, 2024 -

Garden Grove Kia responded

We're glad to hear that our team at Garden Grove Kia was able to assist you promptly and efficiently. Thank you for your patience, and we appreciate the positive feedback!

November 17, 2024

Best service department I've ever dealt with. Ordered the part's needed and called as soon as they came in. Installed the next day. Straight up guys! They are always willing to help with any issu More

by oohdebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza 5 stars
Report | Print
Nov 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service department at Garden Grove Kia exceeded your expectations! It's great knowing we could assist you promptly and efficiently. Thank you for choosing us over Dodge, and we're here whenever you need assistance in the future!

November 16, 2024

Great dealership, very nice and clean. Workers are nice and helpful. They provide great service! More

by young_gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 19, 2024 -

Garden Grove Kia responded

We are delighted to read your terrific feedback. Given the positive content of your review, it seems that your 1-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

Nov 20, 2024 -

young_gerardo responded

I apologize, I just fixed the feedback. Everything went great. The one star was a mistake…it’s 5 stars all the way!!!

November 15, 2024

Service advisor was extremely kind and polite , he answered every questions to the best of his knowledge and ability. More

by g.gonzal82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 15, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service advisor provided you with such helpful and courteous assistance at Garden Grove Kia. Thank you for sharing your experience!

November 15, 2024

Web was great. He explained what was going to happen and the approximate timeframe for completion and all expectations were met. Very pleasant environment to wait f More

by majcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Report | Print
Nov 15, 2024 -

Garden Grove Kia responded

Majcar, we're delighted to hear that Web and the team at Garden Grove Kia provided a pleasant experience during your visit. Thank you for sharing your feedback with us!

November 15, 2024

Chris is very amazing he is very informative and makes sure he takes great care of his customers. More

by lmulvihill951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
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November 15, 2024

Did what they said in stared fine frame . Luis pleasant and was very , very helpful More

by RU7JO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Service
Report | Print
Nov 18, 2024 -

Garden Grove Kia responded

We are happy to hear that Luis and the team took great care of you! Thank you for choosing Garden Grove Kia and for sharing your review. Drive safely until we see you again!

November 14, 2024

Love the texting option with vehicle status. Pick up was quick and easy! Ddd ddd More

by futurefuentes1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 14, 2024 -

Garden Grove Kia responded

We are glad to hear that our team provided a quick and easy servicing experience. Thanks for choosing Garden Grove Kia!

November 14, 2024

Very helpful, keeping you informed and good at explaining what the problems are on the vehicle More

by bang56875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
Report | Print
Nov 14, 2024 -

Garden Grove Kia responded

Thank you for the kind words about our service at Garden Grove Kia! See you next time!

November 14, 2024

Service adviser did great. Was very friendly, helpful, and communicated well. Service was also done quick which was appreciated. More

by Maxckssls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz Mendoza
Report | Print
Nov 15, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service adviser provided a friendly and efficient experience at Garden Grove Kia. Thank you for sharing your positive feedback, and we look forward to assisting you again in the future!

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