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Garber Randall Buick GMC

Canandaigua , NY

4.8
336 Reviews
Call Dealership (585) 394-0050

5375 Thomas Road

Canandaigua , NY

14424

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336 Reviews of Garber Randall Buick GMC

January 08, 2024

excellent experience, to the point, no pressure sales tactics, didn't feel pressured at all, different from other dealers in a positive way. More

by PMINOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Thomas, Stuart Reber
Report | Print
Jan 23, 2024 -

Garber Randall Buick GMC responded

We're glad to know you had an excellent experience at Garber Randall Buick GMC Cadillac. Our team aims for a no-pressure approach and we appreciate your positive feedback!

December 31, 2023

Garber Randall is by far the best dealership I’ve dealt with! Always very professional and friendly! More

by KELLYCOCCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Holcomb, Justin Fichera, Kirk Strickland
Report | Print
Jan 17, 2024 -

Garber Randall Buick GMC responded

Thank you for your confidence in Garber Randall Buick GMC Cadillac, and for your business. We are grateful to have you as a customer!

December 30, 2023

Poor customer service, as a Cadillac customer for 10 plus years we have never experienced the poor level of service as we have with the purchase and maintenance of this vehicle. Not the way Randall ran More

by FARRELLLANDSCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Thomas, Dmitiry Akselrod, Thomas Horton
Report | Print
Feb 08, 2024 -

Garber Randall Buick GMC responded

I'm sorry to learn about your recent experience. We always aim for exceptional customer service, so it's disappointing to hear we didn't meet that standard with you. Your feedback is important and I'd like the opportunity to address any issues you've encountered during your purchase and maintenance process directly. Please reach out at your earliest convenience Thank you, Alexandra Farnsworth General Manager afarnsworth@garberrandall.com (585) 337-9022

December 30, 2023

Great people always doing great work. Very knowledgeable, getting the work done right the first time. More

by BIGCHOO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna, Thomas Horton
Report | Print
Jan 17, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! Our team at Garber Randall Buick GMC Cadillac strives to provide top-notch service and we're glad that's reflected in your experience. Thanks for the review!

December 29, 2023

great service and did everything i asked to have done even reprogramed my phone to the car More

by BKINNEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Report | Print
Jan 17, 2024 -

Garber Randall Buick GMC responded

Happy guests make us very happy! Thank you for taking the time to leave us some great feedback. Please feel free to stop by or give us a call if there’s anything else Garber Randall Buick GMC Cadillac can do for you.

December 28, 2023

Zero hassles, in and out in no time. They did a great job. I usually don’t have a dealership do service on my vehicles because the price is too high, but I was impressed and will keep More

by JASTUBBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horton
Report | Print
Jan 16, 2024 -

Garber Randall Buick GMC responded

We're delighted to know that you had a smooth and impressive experience with us at Garber Randall Buick GMC Cadillac. We appreciate your trust in our service department, and we look forward to serving you again!

December 23, 2023

Great service, attention to detail. Courteous representatives. Would recommend to others. Have always been satisfied with service. More

by DORIS.PALIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon, Kirk Strickland, Thomas Horton
Report | Print
Jan 15, 2024 -

Garber Randall Buick GMC responded

Doris, we're delighted to know you've consistently had great experiences with us at Garber Randall Buick GMC Cadillac. Thank you for your recommendation and kind words!

December 23, 2023

Tom was a pleasure to work with. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. More

by RTUTTLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna, Thomas Horton
Report | Print
Jan 15, 2024 -

Garber Randall Buick GMC responded

We're glad to know that Tom was able to assist you efficiently and keep you updated throughout the process at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience with us!

December 18, 2023

Good experience He made me feel welcome Great personality and knew what he was doing Treated me like he knew me More

by IGNATIUS.PONTICELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Farnsworth, Sean Carroll, Thomas Horton, Benjamin Tomion
Report | Print
Jan 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you felt welcomed and well-treated at Garber Randall Buick GMC Cadillac. It's always our goal to provide knowledgeable service with a personal touch. Thanks for sharing your positive experience!

December 16, 2023

Great sales service. Very accommodating to my truck needs and wants. Will be back for my next vehicle. More

by LRICCIOTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Farnsworth, Stuart Reber, Kirk Strickland, Benjamin Tomion
Report | Print
Jan 10, 2024 -

Garber Randall Buick GMC responded

LRICCIOTTI, we're delighted to know you had a great experience with our sales service at Garber Randall Buick GMC Cadillac. We look forward to seeing you again for your next vehicle purchase!

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