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Garber Honda - Service Center

Rochester, NY

4.8
528 Reviews

528 Reviews of Garber Honda - Service Center

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June 03, 2024

Easy to schedule in a reasonable amount of time. Oil change was also completed within an hours time. Staff was very friendly. More

by SPALACKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 07, 2024 -

Garber Honda responded

Thanks for sharing your experience! We're glad to hear our team at Garber Honda provided friendly service and a quick oil change. We appreciate your support!

June 03, 2024

Had a great experience with my service advisor, Jill Whitmire. Got my car inspected and an issue looked into. Super quick and convenient. More

by SG2543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Whitmire
Jun 07, 2024 -

Garber Honda responded

We're delighted to hear that Jill provided you with a quick and convenient service experience at Garber Honda. Thanks for sharing your positive feedback!

June 03, 2024

I enjoy the people and the ambiance that is there. Services is always peaceful while waiting. Clean environment and love the free coffee. Add some juices and snacks and yall would be off the chain!! More

by JASON.SILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 07, 2024 -

Garber Honda responded

Jason, we're delighted to hear you enjoy the ambiance and services at Garber Honda! Thanks for the suggestion about adding juices and snacks; we'll definitely consider it. We appreciate your feedback!

May 31, 2024

I came in for 3 things. ......Only one of them was accomplished during my service appointment....... More

by SDON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only interacted with the service department
Jun 07, 2024 -

Garber Honda responded

This is not the level of service we aim to provide and we apologize we could not complete all your needs that appointment. Please reach out when most convenient for you so we can get those other needs addressed.

May 30, 2024

Very pleased with the vehicle, along with the buying experience provided by Brian Bender. He made me feel very comfortable as we discussed all aspects of the purchase including pricing. Brian was well More

by DECEMAPRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bender
May 31, 2024 -

Garber Honda responded

Thank you for sharing your positive experience with Brian and the team at Garber Honda! We're delighted to hear that you felt comfortable throughout the process and are enjoying your new CRV hybrid. Your recommendation means a lot to us!

May 30, 2024

So far one of the better buying experiences I've ever had. Very friendly and professional staff. More

by WEBSTERINDUSTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Andolsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ginamarie Lanzatella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Garber Honda responded

We're glad to hear you enjoyed your car buying experience at Garber Honda. We hope to see you back in the future, enjoy your new ride!

May 27, 2024

I was very impressed with the service. My only complaint is I did not notice my car was in need of the state inspection this month. I just wish that the service department would have noti More

by LADYBLG47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Garber Honda responded

Thank you for sharing your feedback! We're glad to hear you were impressed with our service. We apologize for missing the state inspection and appreciate your understanding. Looking forward to assisting you at your next appointment!

May 24, 2024

I had a very good experience with Al and the whole team while buying my new CR-V. They were very straightforward and made the buying process quite stress free, which I appreciated. More

by AWOLF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Bello
May 30, 2024 -

Garber Honda responded

We're delighted to hear that Al and the Garber Honda team made your CR-V purchase stress-free. Thanks for sharing your positive experience! Enjoy the new ride!

May 21, 2024

As a long time and loyal Garber Honda customer, I was disappointed that the service department wasn't able to save any $$$ on my recent repairs to my 2014 Pilot. The repair bill quickly added up to near More

by jim.scheirer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jill
May 30, 2024 -

Garber Honda responded

Jim, we always for fair and transparent pricing and we understand the frustration of repair expenses. We value you as a long-term customer and your feedback is important to us. If there's anything you would like to discuss please feel free to reach out.

May 21, 2024

Car was serviced quickly. Oil was left in skid plate on the underside of the car so it was leaking on the garage and had to be cleaned out when I got it home. I didn't bother More

by JAMIE_LITTLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
other
May 31, 2024 -

Garber Honda responded

Jamie, we strive to provide accurate information and quality service, and it seems there may have been a lack in communication or confusion. We would like to address this and answer any questions or concerns you have if you're open to discussing.

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