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Garber Automotive Porsche Audi - Service Center

Rochester, NY

4.9
482 Reviews
Call Service Center (585) 334-1600

482 Reviews of Garber Automotive Porsche Audi - Service Center

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December 03, 2023

Kept me updated on the progress & repair was quicker than expected . I appreciate the communication More

by HFFLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Report | Print
Jan 05, 2024 -

Garber Automotive Porsche Audi responded

We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Safe travels until next time! - Audi Rochester Team

December 02, 2023

All interaction with staff were great. Disappointed you did away with washing the cars after service. Especially during the winter season. More

by MCAVANAUGH341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Garber Automotive Porsche Audi responded

We appreciate your feedback and are glad to know that our staff interactions were positive at Porsche Audi Rochester. We understand the disappointment about the car wash service, especially during winter - we'll certainly take this into consideration for future improvements!

December 01, 2023

Service crew was great, timely and explained all items that needed attention. Would highly recommend Audi Garber Service More

by PBARDANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Garber Automotive Porsche Audi responded

PBARDANIS, we're glad to know our service crew at Garber Audi Rochester met your expectations! Thanks for recommending us and sharing your experience.

December 01, 2023

Our sales experience was great. Paul Palmer in service has been wonderful. I highly recommend this dealership. More

by PALLINICONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to know that you had a great sales experience and found Paul's service wonderful at Audi Rochester. Thanks for recommending us!

December 01, 2023

Zach was exremely helpful, turning what could have been a frustrating glitch into a positive experience that has increased my confidence and loyalty to this audi dealer. More

by MKTANENHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burke (Service)
Report | Print
Jan 03, 2024 -

Garber Automotive Porsche Audi responded

MKTANENHAUS, it's great to know that Zach was able to turn a potential issue into a positive experience for you at Audi Rochester. We appreciate your loyalty and confidence in us!

December 01, 2023

Chris in the Service Department is great. Great communication, quick turnaround time. Great service. 10/10 More

by GEORGEFARAH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dean
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Jan 03, 2024 -

Garber Automotive Porsche Audi responded

George, it's great to know that Chris and our Service Department at Audi Rochester provided you with excellent service. Thanks for the perfect score!

November 30, 2023

My experience with Audi was grate . my problems solved great job Audi no regrets am thankfully. More

by KISSMIHUIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Garber Automotive Porsche Audi responded

We are honored to receive your support, Kissmihuie. Thank you! - Audi Rochester Team

November 29, 2023

Smooth and painless visit. Zach Burke continues to be a personable, knowledgeable consummate professional committed to client service. He is a strong asset for Audi of Rochest More

by MTRABOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burke
Report | Print
Dec 28, 2023 -

Garber Automotive Porsche Audi responded

We're delighted to know that Zach Burke made your visit smooth and painless at Porsche Audi Rochester. We appreciate the kind words about his professionalism and dedication!

November 29, 2023

They were very accommodating, and took care of another dealership's issue quickly. Very responsive. More

by KYMPENROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Garber Automotive Porsche Audi responded

Thank you for the positive review of Audi Rochester, Kympenrose!

November 28, 2023

good service, video report could show more detail of the work performed. Vehicle was taken at the appointment time, and work was completed within predicted time. More

by RTAFSCHROEDER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Trask
Report | Print
Dec 27, 2023 -

Garber Automotive Porsche Audi responded

We appreciate your feedback and are glad to know that you were satisfied with our service at Audi Rochester. We'll take note of your suggestion about the video report for future improvements. Thanks for choosing us!

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