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Garber Automotive Porsche Audi - Service Center

Rochester, NY

4.9
482 Reviews

482 Reviews of Garber Automotive Porsche Audi - Service Center

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May 12, 2017

Check on air suspension Without a doubt this is the best dealership I have ever done business with. Daniell took care of my issue with the air suspension right away. She is t More

by John Salisbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniell Hetrick
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for being a loyal customer to Audi Rochester. We value your business and are glad to read about your experiences with Danelle. Kevin I Parker, General Manager/Managing Partner

May 11, 2017

Great service Super friendly and quick service.. got the appointment at a convenient time, Scott took the car and Paul had paperwork done by the time car was done. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Porsche of Rochester for your vehicle service. I am glad the appointment was quick and stress free! Kevin I Parker, General Manager/Managing Partner

May 11, 2017

20,000 Mile Check Everyone friendly and efficient from start to finish.. All questions and concerns dealt with. Loaner car allowed me to do errands rather than wait at More

by Cheryl A. Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man who is moving to Florida...not sure of his name..Jason???
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Audi Rochester for your vehicle service. I am glad we were able to get you a loaner vehicle to not inconvenience your day. Thank you again. Kevin I Parker, General Manager/Managing Partner

May 11, 2017

Superb service Paul D'Aries, Scott MacLean and the rest of the crew always measure up to the highest standards - consistently for the nearly 20 years during which I More

by longhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul D'Aries, Scott MacLean
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for being such a loyal customer to our dealership. We value your business and appreciate the kind words for our staff. Kevin I Parker, General Manager/Managing Partner

May 09, 2017

Engine oil consumption repairs Garber Audi, after it was determined through testing that my Audi Quatro 2.0 TFSI engine was indeed exceeding the specified upper limit for oil consum More

by LPEP43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danelle Hetrick
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for allowing Audi Rochester to fix the engine issue on your 2.0 Quattro. I am glad we were able to help with your service to ensure that you vehicle would be set for the months ahead. Thanks for sharing your experience and we appreciate your business. Kevin I Parker, General Manager/Managing Partner

May 08, 2017

Service as expected and require. My service was performed in the time period quoted, a loaner provided, service completed as requested and the service adviser explained the service as More

by AudiS4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Burke
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for sharing your service visit at Audi Rochester. We appreciate the 5-star review. Kevin I Parker, General Manager/Managing Partner

May 08, 2017

Work carried out as promised Took car in and completed work in a timely manner and kept us informed about progress and when car would be ready. Went over all the work that was com More

by Susan Messing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach and Danielle
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Audi Rochester. I am glad you communicated with you during the service process. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

May 08, 2017

Great. AS always, I received excellent service from Garber. The service staff were very professional and courteous. It is always a pleasant experience and my More

by YFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jannel
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Porsche and Audi Rochester for your service. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

May 07, 2017

Macan 20,000 mile service My service appointment was a "non-event" Very smooth and efficient process. Loaner vehicle was ready to go when I arrived and Paul clearly explained t More

by CarlSmith52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul D'Aries
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Porsche of Rochester for your vehicle service. I am glad things went so smoothly. Kevin I Parker, General Manager/Managing Partner

May 07, 2017

appreciation I appreciated the service person running out in the pouring down rain and bringing my Q5 closer to the building! only one sit down table to work on More

by Donald W. Bataille
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
did not catch the names
Jul 24, 2017 -

Garber Automotive Porsche Audi responded

Thank you for choosing Audi Rochester. I am sorry you didn't find our new customer longue as accommodating as we would hope. We will take that into consideration in the future. Kevin I Parker, General Manager/Managing Partner

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