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Garber Automotive Porsche Audi - Service Center

Rochester, NY

4.9
482 Reviews

482 Reviews of Garber Automotive Porsche Audi - Service Center

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November 04, 2024

Service was exceptional. Called service on Monday - the car was taken in the next morning and all problems were fixed while I waited. The entire team made me feel like I was More

by KHSCVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All Service Personnel
Nov 07, 2024 -

Garber Automotive Porsche Audi responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Porsche Audi Rochester made you feel valued and provided exceptional service. We appreciate your support and look forward to assisting you in the future!

November 01, 2024

Garber has consistently provided great service for all of my cars. Their technicians are knowledgeable and Todd Trask and his service team are great to work with. More

by dbmbz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo J Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Garber Automotive Porsche Audi responded

Thank you for sharing your experience with us! We're delighted to hear that Todd Trask and the service team at Porsche Audi Rochester have consistently provided great care for your vehicles. We appreciate your support and look forward to serving you again in the future!

November 01, 2024

First you gave me a wrong diagnostic and try to sell me some parts that my car didn't needed, cause after your diagnostic that have to replace the PSM control unit and the pass side lower occupant detectio More

by JMADERAPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Nov 06, 2024 -

Garber Automotive Porsche Audi responded

We strive for accuracy and quality in our service, so I apologize for any oversight on the diagnostic and airbag issue. We want to address these issues directly and ensure everything is resolved to your satisfaction. We'll be in touch soon.

October 21, 2024

As usual, a wonderful experience! Nice to see the service advisors and the auto techs so knowledgeable and passionate about the new models. More

by cpaul1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 23, 2024 -

Garber Automotive Porsche Audi responded

Thank you for sharing your positive experience with us at Porsche Audi Rochester! We're delighted to hear that our service advisors and auto techs impressed you with their knowledge and passion. We look forward to seeing you again soon!

October 15, 2024

Great service. Paul D’Aries is awesome. I have been dealing with them for 15 years. More

by TODDSTEIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul D’Aries
Oct 16, 2024 -

Garber Automotive Porsche Audi responded

It's fantastic to hear you have received great service from Paul and our team at Porsche Audi Rochester for the past 15 years! We appreciate your loyalty!

October 09, 2024

Chris in Service was wonderful to work with. Very professional and responsive. Thank you Audi! Quality service More

by Kmpk55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service
Oct 11, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to hear that Chris provided you with professional and responsive service at Porsche Audi Rochester. Thank you for recognizing our team's efforts, and we look forward to serving you again!

October 01, 2024

Professional, knowledgeable, personable, respectful, timely. I was pleasantly impressed! And this review site keeps asking for me to add more words so here I am padding my review so that the site will a More

by tpawlowi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from service and the technician who specializes in the E-Tron
Oct 02, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to hear you had such a positive experience with the team at Porsche Audi Rochester. Thanks for taking the time to share your feedback!

September 25, 2024

Excellent service,great staff always on point. Vehicle was completed on time. Always given back as clean as it was when dropped off. More

by QUETSCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack burk
Sep 27, 2024 -

Garber Automotive Porsche Audi responded

Thank you for the fantastic feedback! We're delighted to hear that our Porsche Audi Rochester team provided excellent service and kept your vehicle in top condition. We look forward to serving you again!

September 20, 2024

Excellent service. The service advisor and the mechanic kept me informed of progress and if any additional work was recommended. I also took my car back for the valet More

by CARLAFALKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Sep 23, 2024 -

Garber Automotive Porsche Audi responded

Carla, we're delighted to hear you had an excellent experience with our team at Porsche Audi Rochester. Thanks for sharing your positive feedback!

September 19, 2024

Great staff and great service. Service was completed when promised. My car was spotless when I picked up as was the facility and the loaner that I was provided More

by GMAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul D’Ares, Todd Trask
Sep 20, 2024 -

Garber Automotive Porsche Audi responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Porsche Audi Rochester provided excellent service and a spotless experience. We appreciate your support!

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