Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Garber Automotive Porsche Audi

Rochester, NY

4.9
753 Reviews
Call Dealership (585) 334-1600
View Awards

3955 West Henrietta Road

Rochester, NY

14623

Directions

By Type

753 Reviews of Garber Automotive Porsche Audi

June 29, 2023

Hard to get a loaner, no shuttle service, repairs are costly but they do have friendly staff. It eases the pain. More

by WLBLUESMAN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jun 30, 2023 -

Garber Automotive Porsche Audi responded

WLBLUESMAN, thank you for your feedback. We apologize for any inconvenience you experienced with our loaner and shuttle services. However, we're glad to hear that our staff provided friendly service during your visit. If there's anything else we can do to improve your experience, please let us know. Thank you!

June 28, 2023

Work was completed on time and the service advisor let me know all the items being examined and their statuses. Excellent customer service. More

by JWIEROWSKI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Thank you for the review, JWIEROWSKI! We're glad to hear that our service advisor provided excellent customer service and kept you informed throughout the process. We appreciate your feedback and hope to see you again at Porsche Audi Rochester!

June 27, 2023

The salesman was very inexperienced and unable to get all items in the care working. The financing manager seemed to be helpful but the initial offer that was accepted was not acceptable to the financing an More

by DICKGARRETT0
Recommend Dealer
No
Employees Worked With
Jabin, Christian, Jackson
Report | Print
Jun 29, 2023 -

Garber Automotive Porsche Audi responded

Dear Mr. Garrett, We would like to extend our sincerest apologies for any dissatisfaction you may have experienced regarding the numbers associated with your recent automotive purchase. We understand that this discrepancy may have initially caused frustration, but it is important to note that our dealership is not the financial institution involved in the transaction. While we strive to provide accurate information and assist our customers in any way possible, financial matters are typically at the discretion of our external lenders. We welcome you to return to our dealership for a Tech Delivery so that we may address any concerns you have and provide a solution. Our knowledgeable team will be able to assist you in reconnecting your Audi Connect system and ensuring that it is functioning optimally. Once again, we apologize for any inconvenience caused and we appreciate your understanding in this matter. We value your satisfaction as our customer, and we are committed to resolving any issues you may have encountered. Please do not hesitate to contact us should you have any further questions or require any additional assistance. Thank you for your patience and cooperation. Sincerely, Jabin Hutton Sales Manager 585-334-1600

June 27, 2023

Wonderful experience buying my new car. Highly recommend David great to work with, no pressure, very comfortable environment. More

by cam25182001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Thank you for the review! We're glad to hear that your car-buying experience at Porsche Audi Rochester was wonderful. We appreciate your recommendation and hope you enjoy your new Audi!

June 27, 2023

First time servicing at this location. Chose valet and found it difficult to coordinate the timings. Delivery estimate was also not appropriate. Didn’t get the requested service. Still hav More

by Chetan
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Dean
Report | Print
June 26, 2023

Excellent customer service. The parts department was super helpful and took the time to find the right part and offered options. More

by KXPETERSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Trevone McCall
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Thank you for the great review, K! We're so glad to hear that our parts department provided excellent customer service and helped you find the right part. We appreciate your business and hope to see you again at Porsche Audi Rochester!

June 26, 2023

Service writer Zach always takes great care of me when I bring my Q3 in for service. He is professional, friendly and his team of mechanics do excellent work. More

by CATHERINE.MCHENRY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zachary Burke
Report | Print
Jun 28, 2023 -

Garber Automotive Porsche Audi responded

Catherine, thank you for the kind words about Zach and our team at Porsche Audi Rochester! We're glad to hear that you had a positive experience with us. Your satisfaction is important to us, and we look forward to serving you again in the future. Drive safely!

June 26, 2023

Wonderful service. David McAloose was great and I highly recommend working with him! I love my car! More

by wendyorange27
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David McAloose
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Wendyorange27, we're glad you’re loving your new Audi! It was a pleasure getting to work with you, and we are incredibly grateful to receive a 5-star recommendation from you! We look forward to working with you again in the future. Until then, best wishes and safe travels from your friends at Porsche Audi Rochester.

June 25, 2023

It is clean and the staff work efficiently. The staff is helpful, friendly and knowledgeable. More

by MB2949
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack, Dave, Jackson
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

It’s our top priority to make the car-buying process easy by providing our guests with knowledgeable and helpful service, so we’re thrilled to learn this was your experience while working with our team. Thank you so much from all of us here at Porsche Audi Rochester, we wish you all the best on your travels!

June 25, 2023

Outstanding Audi Service Department! Treated very well by everyone I dealt with! Kept up to speed on repairs and estimated cost. More

by JBOB305
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Palmer, Zach Burke
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

We're so happy to hear that you had an outstanding experience with our Audi Service Department! Our team is dedicated to providing excellent service and keeping you informed throughout the repair process. Thank you for choosing Porsche Audi Rochester, and we look forward to assisting you in the future!

1
...
40
41
42
...
76