Garavel Chrysler Jeep Dodge Ram

Garavel is a friendly and professional dealership that makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right car. What stood out the most was how low pressure and stress free the experience felt. Joe made sure I was comfortable with every decision, offered thoughtful suggestions, and never once rushed or pushed me. He truly went above and beyond. It was a top-notch experience. If you find yourself at Garavel, Joe is your guy. Marcial was also amazing. He made sure we fully understood all of our options and answered every question clearly and patiently. Evelyn was so pleasant during the signing process, making the final steps smooth and enjoyable. Highly recommend! More

originally we thaught my daughters jeep needed brakes done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old brake pads will be taken out to replace calipers can they just put new ones in and swap out rotors. they said they would take $100 dollars off original brake job cost of $840. so they are putting old brake pads in new calipers that probably caused the brakes to fail in the first place, This is outrageous greed and terrible customer service and they know we wanted to buy another Wrangler after are other car lease was done. there is no chance of this now. To add insult to injury, now your mechanic breaks off a bolt putting the new parts, you don't stock the bolt and yet we don't have the car for another day. You don't offer a loaner or even offer to drop it off when your done fixing your mistake. Great customer service now your steeling money from us.They order a new bolt but never put it in they test drove it twice, My daughter then drove it to pick up kids she was baby sitting. Someone heard a noise coming from her wheel, a mechanic checked it out they never put the new bolt in or bled the brakes. So not only did they put my child's life in danger there were 3 young children in the vehicle. See video and consider this when going to this dealership More

We utilized this dealer before in 2020 to lease a new Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we t Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we turned in our leased vehicle unintendedly we saw a pre-owned truck that we decided to buy. There was a big sign under new management but when we asked about it we were told it was still the same ownership and under the same umbrella as before. Overall it ended well but the selling sequencing and financial transparency were both borderline shady. You must watch the finance rate and fully read the deal sheet before agreeing to anything as they enter in numbers they indicate are not final, They don't disclose their final proposal until you are technically at the end of the transaction and invested. This then leads to unnecessary wrangling and while we had a pre-approved rate (which was sent to the dealership in advance) to which they eventually honored, the subterfuge made for a poor client experience and a strong perception of impropriety. Our Sales person was new and very good but clearly has been given little information himself to be able to communicate truthfully. Pricing seems consistent and comparable on pre-owned options. Also when doing the self service credit application the fields all auto populate with previous customers information when any key was hit. I did bring this to the attention of one of the Managers as they need to get IT to fix it or find a more secure method of entering sensitive information if they can not properly clear the fields. Lastly final touches like filling the gas tank were not done and we did have to go back for plates something to do with the title. On the flip side to all this in the end we got everything resolved but be very careful should you find yourself working with this establishment. More