Galleria Chevrolet

Very professional sales staff. Took my name when they did not have the automobile I wanted and called me the next morning. Brought the automobile to Dallas for me to drive. Automobile was 2010 and was did not have the automobile I wanted and called me the next morning. Brought the automobile to Dallas for me to drive. Automobile was 2010 and was in perfect shape. Salesman Barry Feil followed up on it and made a very fair offer on my trade-in. None of the usual "I have to check with my manager" or low-balling the bid. The entire transaction was completed in about 2 hours from start to finish. Barry called the next day to check on the purchase and to thank me for my business. I had just purchased the day before a new $103,000 sports car for my wife and had been provided perfect service. I was not surprised by that since the dealership is known for its professionalism and the car was high dollar. However I was pleasantly surprised to be accorded the same professional treatment at Bankston by Barry and his associates the next day when I purchased a vehicle for less than $20,000. This is my second purchase from a Bankston dealership, and I would certainly recommend them and particularly Barry Feil. More

I have been looking for a used truck. I have looked all over. I called and talked to Shaun and JT. I told them what I was looking for and they got right on it. They took the time to find what I was looking over. I called and talked to Shaun and JT. I told them what I was looking for and they got right on it. They took the time to find what I was looking for. I have never bought a truck this easy. I was in and out in about a Hour and Half. My wife is looking because of how easy this was. I told them what I was looing to spend and they made it happen. I would like to say thank you for the great service. Buying a car or truck should not be hard and they made it easy. I will call them on the next go around. Thank you for everything. Raymond Howey More

Met with JT to buy an equinox. Bought a 2011 and left with it. Had it 3 days and brought it back because of the horrible gas mileage it got. JT was waiting for us and very anxious to make things right. E with it. Had it 3 days and brought it back because of the horrible gas mileage it got. JT was waiting for us and very anxious to make things right. Ended up figuring out it was just a fluke issue with that particular equinox but ended up buying a 2012 anyway. I really wish JT could have handled the deal all by himself because my experience with the finance guy "mike" was HORRIBLE!! He was very arrogant, rude and unprofessional which I found surprising since we have better than most credit wise. To make a long story short the GM had to get involved and I'm really glad because she was as pleasant as JT. I can't leave out the used car manager Shawn. He was really nice as well. Maybe the people in the new car building should go next door to the used car building and get some pointers on customer service. Thanks JT and Shawn for making it right! See you when we are ready again for another car or truck! :) More

When Sheila answers the phone, not friendly and lies to customer. It took me from 8:30 am to4:30 pm to be connected to finance department customer. It took me from 8:30 am to4:30 pm to be connected to finance department More

Went in to get car serviced. Was going to cost too much so ended up with a new car. It just took too long. Was there for almost 5 hours with kids. But everyone was nice. so ended up with a new car. It just took too long. Was there for almost 5 hours with kids. But everyone was nice. More

My overall experience was positive. The dealership dealt with me honestly and fairly and sold the car at the price they advertised with little hassle in the sales price. My only difficulty was actually fini with me honestly and fairly and sold the car at the price they advertised with little hassle in the sales price. My only difficulty was actually finishing the purchasing of the vehicle once we agreed to the price and the deal. The dealership only has one finance individual and when you have a busy time, customers are forced to wait a long time to get the paperwork completed. I would definitely buy another car there, just think they could use some help in the finance department, especially on the weekends. More

The customer service and friendliness was great. However, upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have prot upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have protective coating put on car and windshield. Then when we were ready to leave the check engine light came on because of a cracked spark plug. The biggest complaint was the minimum amount of finance advisors available and the fact that if everything is done before arrival the paperwork should already be ready to expedite the process. I purchased over the internet so they should have went over the protection options for me so that the treatment would have already been complete for the exterior and interior. However, overall I was satisfied with the work and very satisfied with JT. More

I am a first time car buyer and felt like I could not have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and very honest with me about the bottom price they could offer me. They were able to get me a better interest rate then the one I had from my own credit union and found a way to get my monthly payments into the range I was asking for. I didn't feel haggled or intimidated at any point. I am very pleased with the car I purchased and am so grateful that my experience was not the nightmare I expected car buying to be. I would recommend Bankston Chevrolet and their used car staff to anyone. More

My sales associate, Justin Harmon, was fast friendly and worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. More

I visited several dealers and finally purchased the car from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on that day. She is really nice, patient and friendly, no push or any pressure. She is also one of the reasons I made my mind to purchase the car in Bankston. I am not sure about the follow up service from Bankston since I am a new customer. Hope they can always give the best service. More