Galleria Chevrolet

The customer service was great. The moment I walked in I was greeted and offered some water. I know how car salesmen work to get the best deals (ie talk trade-ins, financing and payment amounts all at once) was greeted and offered some water. I know how car salesmen work to get the best deals (ie talk trade-ins, financing and payment amounts all at once) and I requested to discuss each individually and for the most part it went smoothly. I felt I ended up with a good price and had a great overall experience. More

I was looking and dealing with other dealerships for over a month, with little to know luck. I felt as though the salesperson at Bankston listened to my needs and cared that I got the exact vehicle I was lo a month, with little to know luck. I felt as though the salesperson at Bankston listened to my needs and cared that I got the exact vehicle I was looking for. After several phone conversations / emails I felt confident walking into the dealership that I was getting the vehicle I wanted at a reasonable cost. I left with a new car and the satisfaction that I received a great deal! More

Easy to work with the Internet Sales people using Email and phone; dealer personnel were low-key and friendly when I went in to inspect the car prior to delivery. The loaner car they gave me while my car w and phone; dealer personnel were low-key and friendly when I went in to inspect the car prior to delivery. The loaner car they gave me while my car was being prepped was a very nice car. I have been back for scheduled service and will use the dealer again. More

I recently purchased a 2011 Camaro from this dealership. I first contacted them (via email) from an airplane on Sunday. We exchanged numerous emails on Monday and I walked into the dealership on Monday aft I first contacted them (via email) from an airplane on Sunday. We exchanged numerous emails on Monday and I walked into the dealership on Monday after work. The car I was interested in was in the front and ready for a drive. I took it for a drive and then the negotiations started. They didn't take very long as I knew where I wanted to be. The car was purchased that night, very easily; no pressure (and I had no problem in walking out). I came back the next day to sign all the paperwork (if had been late the night before, but they let me take the car home anyways). I signed all the docs and thought I was done. I got a call later that afternoon so return since they had found better financing. I won't lie when I thought this was strange, but sure enough, I came in and signed a new agreement with a lower interest rate and lower payments. Wow!!! Anyways, Mike (Internet Sales Consultant), Sean (finance) and Glenn (finance) were a delight to deal with. HIGHLY recommend. PS: I am not from this dealership. I am a true customer. More

I checked their website and noticed a vehicle I was interested in - only thing it was in Fort Worth. Jeff went over and drove it back so I could check it out. The weather and my work schedule kept me f interested in - only thing it was in Fort Worth. Jeff went over and drove it back so I could check it out. The weather and my work schedule kept me from going over when he first got it in. BUT he held on to it and was very understanding. When I got there he was friendly, and cooperative. He got the price worked out to what I could afford and I told him it was a deal. Thanks Jeff! More

This is the third vehicle I have purchased through Jeff Files at Bankston Chevrolet. He found me exactly what I needed in a very short period of time. I had taken several weeks to find the right car in t Files at Bankston Chevrolet. He found me exactly what I needed in a very short period of time. I had taken several weeks to find the right car in the past, but this time I needed a vehicle right away. I am very pleased and will recommend Jeff to my friends and family. More

I was assured I would get put in a car for a good price and it happen. The experience was wonderful non hassling. The whole process generated positive results from the test drive to getting the paperwork s and it happen. The experience was wonderful non hassling. The whole process generated positive results from the test drive to getting the paperwork started to getting the finance best for me. they al did a good job getting me into a car. More

Though they offered top dollar for our trade, the price of the used vehicle was absolutely ridiculous and they wouldn't budge! They went on and on about how fabulous and priced to sell it was. A brief visi of the used vehicle was absolutely ridiculous and they wouldn't budge! They went on and on about how fabulous and priced to sell it was. A brief visit to Auto Trader offered proof that it was The Most Expensive for that year/model in the Metroplex as well as The Least Equipped (I don't care about souped-up engines, I'm looking at amenities) and had some of the Highest Mileage. When I spoke to them about comparable vehicles at $5-6K LESS they told me those would be "better for [me]" -- essentially shooing away my business. Even if they had paid top dollar for that vehicle as a trade-in (per KBB), the price they listed it at set them up to make over 100% profit! Taking a $6K hit on price would have still given them 50% profit. I can't say that I'd go buy that car if they called me back right now with a competitive price. I just don't think I could trust them. More

Dealt w/ Andea she called several times, drove to ft. worth from little elm. Called Andea as we were having the car appraised and test driving uplander,. When they got there Andea pawned us off on anothe worth from little elm. Called Andea as we were having the car appraised and test driving uplander,. When they got there Andea pawned us off on another salesman. He tried to tell me I had to sign a contract before they would look at my Tahoe for tradein. i told him that i wasn't signing anything and i wanted to drive the van , he knew absolutely nothing. warranty ? on star? motor.? absoltely nothing we knew more than he did. It was hysterical he pressed the onstar and the woman came on , he said where are you at/ she said this onstar how may i help. He says to her how much does this cost. So on AND ON. He WASN'T INMTERESTED IN SELLING AND NEITHER WAS ANYONE. The place was filithy and the salemen unfriendly. Most of the time you can't beat the saleman off w/o a stick , here you were lucky if someone acknowlegded you. Most dealers have some incentive or something for saleman . these saleman were looking to get out of working. I WOULD RUN IF THE SERVICE IS THE SAME AS MY EXPERIENCE TODAY RUN FOREST RUN TO ANOTHER DEALERSHIP. More

These guys sent me 2 buy back letters and offered me Top Dollar for my vehicle. I finally went in to see what this "we need 5 04 Trailblazer" crap was about. They definetly didnt even come close to "Top d Dollar for my vehicle. I finally went in to see what this "we need 5 04 Trailblazer" crap was about. They definetly didnt even come close to "Top dollar". I would call this letter false advertising. How do you expect return business when you treat past customers this way. I would be embaressed. Having this letter was no different than walking in the front door. Shame on you guys. Shame on you for getting someone to rack up your ratings on this site. Also, their dealership looks like a dump and the sales folks aernt happy. I will never go back there. I like chevy trucks and I want to buy it from a better dealer. More