Galleria BMW

I sell cars here in Mobile, Alabama. A previous customer contacted me about locating an SUV for her son. Are two weeks of searching he decided he liked a 2011 Buick Enclave at Galleria BMW. I told him upon contacted me about locating an SUV for her son. Are two weeks of searching he decided he liked a 2011 Buick Enclave at Galleria BMW. I told him upon his visit to tell the salesperson that he was referred to the store by me. Once they arrived at the store I had the pleasure of talking to the salesperson, AMY Lancaster. I asked Amy if her dealership paid referral fees and she said YES. She talked about how her dealership was transparent and she disclosed repairs done to the vehicle prior to the sale. My customers tested drove the vehicle that day. They point out some issues they found with the vehicle that Amy said that the dealership wouldn't take care of. If they wanted the items fixed that they would add them in the price of the vehicle. The vehicle, by the way, was listed on the internet for $13,750. My customers returned home on that day without purchasing. Two days later my customer made arrangements for the dealership to hold the vehicle by putting down a $1000 deposit. After taking an application for credit my customer was informed by Amy that he was approved with Capital 1 at an interest rate of 6%. The next day, the day they when to purchase the vehicle I get a call from CODY Bowman who introduced himself as the sales manager, informing me that Galleria BMW did not pay referral fees. Which Amy Lancaster straight lied about... I told him if I knew that I would have located a vehicle for my customers at a dealership that pays referral fees. I told him that' how I pay my bills and how I eat. He rudely and sarcastically offered me a cup or a T-shirt for the referral. I asked him if he was going to let a couple of hundred dollars come between selling this vehicle and he replied YES... I then called my customer to explain to him how the conversation when with Cody Bowman and he informed me that Cody had already called him telling him that I might try and talk him out of the deal. Which I had no intentions of doing because I knew my customer like the vehicle Then real selling point for my customer was that they claimed to have replaced the vehicle with a brand new transmission and that they would provide paperwork to prove that. Which they never did. On the day of the closing, they informed my customer that the interest rate of their contract would be 11%, not the 6% that they were told. Another LIE. Plus the price of the car had increased by $600. After deciding to go through with the deal anyway my customer did not receive a copy of any of the paperwork they had signed. While driving off the dealership lot my customer's mother noticed that the brake lights and the turning signal were not working. So much for vehicle inspections and transparency. The bottom line is my customer was not happy with their car buying experience at all. The mother plans to write a review herself. Amy and Cody both were very unprofessional. And Cody was straight RUDE to me. I plan to contact BMW's Corporate office to let them know how the Galleria store is doing business. I do business with BMW of Mobile store quite a bit and comparing them with the Galleria BMW store is like APPLE and a rotten ORANGE. Galleria being the ROTTEN ORANGE. And by the way, the BMW of Mobile store pays referral fees. I would never recommend this store to any of my friends or family. They don't care about their company's REPUTATION and the BMW Corporate office will hear about that! More

I highly recommend Galleria BMW We purchased an X3 and I highly recommend Galleria BMW We purchased an X3 and it was an amazing experience ! Customer service absolutely spot on , very thorough, and kin I highly recommend Galleria BMW We purchased an X3 and it was an amazing experience ! Customer service absolutely spot on , very thorough, and kind . Everyone we interacted was knowledgeable and not pushy . We live in Atlanta GA and would definitely buy from them again ! More

First time customer and could not be more impressed, exceptional service. Dealership was super clean and welcoming , great knowledgeable staff there to help from start to finish. exceptional service. Dealership was super clean and welcoming , great knowledgeable staff there to help from start to finish. More

Sonya West has changed my belief about car salesmen. Never in my life have I experienced such a seamless experience! From the after hours text messages, to the genuine care for getting me the car I re Never in my life have I experienced such a seamless experience! From the after hours text messages, to the genuine care for getting me the car I really wanted, Sonya perfectly embodies the ideal BMW representative. Even though I am only 15 miles from my local dealer (who never even bothered to return my inquiries about 4 new cars), I will always travel to Galleria just to hug Sonya, the BMW miracle worker! More

The WoRST car buying experience of my long life!! The sales staff ripped me off so badly I can’t believe it. AVOID Galeria at all cost! Crooks!! sales staff ripped me off so badly I can’t believe it. AVOID Galeria at all cost! Crooks!! More

Honest, straight forward and competitive pricing. Three reasons I traveled all the way from New Orleans area to Galleria BMW. My local BMW dealership let me walk away without the deal best suited for me. reasons I traveled all the way from New Orleans area to Galleria BMW. My local BMW dealership let me walk away without the deal best suited for me. Galleria did not wast my trip from Louisiana to Mississippi. They beat the competition price offered me more for my trade in and put me in a newer BMW. If your looking for a dealership that puts its customers first and listens to your situation than see Dan at GALLERIA BMW!! More

Galleria BMW and Sonya West in particular came highly recommended from a few members on the BimmerPost enthusiast community. I was thrilled that Sonya turned out to be the genuine article. A no-nonsense, recommended from a few members on the BimmerPost enthusiast community. I was thrilled that Sonya turned out to be the genuine article. A no-nonsense, professional sales person that goes the extra mile to win her customers business. Sonya was incredibly responsive via text and email. As an out-of-state customer some 2580 miles from Galleria BMW, Sonya answered all my questions, walked me through the process, and made this purchase easy and fun. Due to the pandemic I had the car shipped to me rather than picking it up at the dealership. Again, Sonya came through with a very competitive offer for transporting my car home. This has been one of the easiest car buying experiences I've had so far and this is my sixth BMW. If you're in the market for a BMW and are looking for a no-nonsense deal I would suggest giving Sonya a call. More

***HAPPY GALLERIA BMW CUSTOMER FOR LIFE***This is my 4th ***HAPPY GALLERIA BMW CUSTOMER FOR LIFE*** This is my 4th BMW purchase with BMW Galleria and 5th BMW purchase overall. The last three were all purcha ***HAPPY GALLERIA BMW CUSTOMER FOR LIFE*** This is my 4th BMW purchase with BMW Galleria and 5th BMW purchase overall. The last three were all purchased through Sonya West. We purchased our latest BMW last week with Sonya West. My expectations are always high and BMW Galleria does not disappoint. Our experience was exceptional as usual. I called Sonya West earlier in the week and told her I would like to test drive an X5 as we needed to move up from the X3 for size and towing capacity. A loaded X5 was waiting for me to test drive upon arrival, no drama or pressure. In fact, we handed her the keys back after our test drive and went home to think it over - no pressure whatsoever. We called her mid week and gave her our budget and the must have options. When we returned the following week she was ready with the car that had the options we selected, the price point we provided and the paperwork ready. She found the right X5 for us and we were in and out and on our way to the mountains for a much needed family vacation in our new X5 within 2 hours. Sonya West was great at communicating the options available in my price range with no pressure. We didn’t haggle, didn’t go back and forth on trade in value. This is how car buying should be. You can tell Sonya loves her job because it is evident when she is telling you about BMW, the brand, the vehicles, etc. This is not just a job to her. She wants you to love your BMW not only the day you’re buying it but over the life of your car. She is there for all of your needs and takes pride in making sure you are not just a one time customer. Once you buy at Galleria BMW you are a Galleria BMW family member for life. I’ve sent several friends and family members to Galleria and they all drive away happy in their new BMWs. This is what you are buying when you purchase a BMW...professional, courteous and hassle free experience whether it be when you purchase or during service visits. Amber Fisher in finance was great too. There was no pressure to buy extras. She explained what each one covered and let me choose which ones I wanted on a tablet. No hassles! I highly recommend Sonya West and the Galleria BMW Team. I will definitely return when I am ready for my next BMW. I think my husband is now ready for something new because he keeps driving my new X5. Thank you to Sonya, Amber and the Galleria BMW Team! More

Sonja West is an absolute doll!! We had the best experience buying our BMW .. We feel we got the best deal out there . She was very down to earth and it was a pleasure !! experience buying our BMW .. We feel we got the best deal out there . She was very down to earth and it was a pleasure !! More

Horrible service Really horrible experience with the repairs. I took my BMW to Galleria three times to fix the same problem. I had my car at the repair for a few week Really horrible experience with the repairs. I took my BMW to Galleria three times to fix the same problem. I had my car at the repair for a few week each time. I never got any good updates from them and had to call multiple times to get any updates on the car. On the third time I sent the vehicle in to get their best repair guy, I called them to get an update 8 days after I left the car and they hadn't even touched it! I'm incredibly disappointed by my entire experience and haven't even received a refund on the first repair which never fixed the problem. Please don't go here and go somewhere else. I am planning on going out of state to get a proper repair. More