Galleria BMW

Sonya West-Galleria BMW SONYA WEST-The only sales person you will ever want to consider dealing with again!!! My husbands BMW was totaled in January 2020-Sonya West saved ou SONYA WEST-The only sales person you will ever want to consider dealing with again!!! My husbands BMW was totaled in January 2020-Sonya West saved our lives! We live in LA and have purchased our BMWs at another dealership for 15 years...a friend suggested we contact Sonya at Galleria since after a month we had no luck getting another that we wanted with our 15 yr relationship with our previous dealership.Within 24 hours Sonya had the perfect BMW for us and when we went to get it it was a presentation beyond belief!!! Sonya was so helpful and so complete with every detail. With our previous dealership we were told we would have to make an appointment with the “BMW Genius” in order to learn about our vehicle, then drive 200+ miles at the scheduled time on weekdays only...Sonya, at Galleria got in our vehicle at the point of sale and taught us more than we ever wanted to know about our vehicle and offered assistance herself at anytime thereafter. Since then she has checked on us often and even during this Covid-19 crisis, and has stayed in touch to take care of us. All we can say is if you are in the market for a BMW, Sonya West at Galleria BMW should be your only place to go. Jim & Marie Matrisciano, Covington, LA More

Great dealership to but your next car. The salesman I had was Sonya West and I was in and out with no hassle and she was very professional and very nice. I love Galleria BMW. was Sonya West and I was in and out with no hassle and she was very professional and very nice. I love Galleria BMW. More

Excellent service department I have been to Galleria BMW for routine maintenance and vehicle service and am always impressed with the level of customer service. The staff make yo I have been to Galleria BMW for routine maintenance and vehicle service and am always impressed with the level of customer service. The staff make you feel welcomed and valued as a customer. Service has always been performed promptly and vehicle is ready when expected. Vehicle is also cleaned for you. If you wait, snacks and beverages are complimentary in the waiting area. Highly recommend! More

Made me to drive over 400 miles for nothing:((((( I saw this days a car on their website and decided to call. Talk to Tim Collins who looks like is a Internet Sales Rep and made me a appointment on 03 I saw this days a car on their website and decided to call. Talk to Tim Collins who looks like is a Internet Sales Rep and made me a appointment on 03.30.2020 at 4:45 pm to discuss with the manager Dale Willis to see the car and discuss about the sale. I forgot to mention that I leave in Florida and had to drive over 400 miles for this car . Driving toward the dealership which is in Mississippi I called again and confirmed my arrival for 4 pm to their location and got told they have my info and that one of the managers going to take care of me. Once I got there and told them why I'm there.....one lady called Dale. I introduce myself and his first word was......the car just got sold. He had my information and they knew I was on my way to see the car for what they made an appointment. I know I did not put down a deposit to secure the car but if you know as a dealer someone suppose to come to see the car and even confirming with 4 hours before my arrival.....I would think the dealer should've contact me by phone and tell me that there's another potential buyer and inform that buyer as well that if I'm not going to buy the car....they have full priority to buy the car. Instead of that they sold the car right before I suppose to arrive from Florida to see this car. Next day getting a phone to ask me on how was my experience at the dealership. I work in customer service but their customer service at this time was under any expectations. Really poor customer service and really bad experience after more than 5 hours driving and gas spend to get there. More

Sonya West was awesome! She made my car buying process quick and painless + I got a great deal !! I love my new BMW X4, the car is a beautiful beast. Thanks for making my purchase easy and painless ! ! quick and painless + I got a great deal !! I love my new BMW X4, the car is a beautiful beast. Thanks for making my purchase easy and painless ! ! More

GREAT BUYING EXPERIENCE Great buying experience. Salesperson SPENCER provided GREAT service and we purchased two cars BRANDON my BMW GENIUS was passionate in educating ALL Great buying experience. Salesperson SPENCER provided GREAT service and we purchased two cars BRANDON my BMW GENIUS was passionate in educating ALL safety & advanced technology . More