Gallatin Chrysler Dodge Jeep Ram - Service Center

While on a camping vacation at Bledsoe Creek State park near Gallatin TN our 2008 Dodge RAM would now allow us to move the column gear selector past park. Brandy and her team took our call, helped diagn near Gallatin TN our 2008 Dodge RAM would now allow us to move the column gear selector past park. Brandy and her team took our call, helped diagnose an ignition system problem, ordered parts, performed the service and had us back on the road pulling our camper in less than 24 hours. Thanks Brandy!! Murray & Gina Raetz More

On a vacation trip from OH to AL my new RAM 3500 broke down in a rest area. I was hauling a 44 foot camper. I started calling local RAM dealers and all said they could get to it in a week or so....what? down in a rest area. I was hauling a 44 foot camper. I started calling local RAM dealers and all said they could get to it in a week or so....what? I am stuck at a rest area. I found Miracle RAM and they said if I could get the truck to them by noon they would take a look. Long story short the service department had it repaired within two days and I was on my way to AL! Thank you to all in the service department for your kindness and patience. You all are great! Especially Drew, Ben and Heather! More

I am always pressed for time, so it is so nice to know that I can get in and out with the express oil change in a very timely manner. The day I stopped in, Heather Gooch was the first person to greet me. that I can get in and out with the express oil change in a very timely manner. The day I stopped in, Heather Gooch was the first person to greet me. She covered everything that would be covered in my oil change and service that I was there for. Not only did I feel welcome, but it felt that she wanted to be sure I was 100% satisfied with the job. I have bought many vehicles from Miracle, and I have never been let down or disappointed with the customer service. Out of all the times I have been to the dealership, Heather has to stand out as the most "outgoing" and "concerned for the customer", person I have encountered! Thank you to the whole team, "Job well done"!! More

We needed new tires for our 2014 Dodge Durando and appreciate your recommendation. Satisfaction is a priority with Miracle Chrysler. Customer Service is really important to us. appreciate your recommendation. Satisfaction is a priority with Miracle Chrysler. Customer Service is really important to us. More

Treated so well.. I want to thank Miracle Chrysler Dodge Jeep Ram for allowing Brandy to take care of my pandemic related delayed part that had my pickup out of service I want to thank Miracle Chrysler Dodge Jeep Ram for allowing Brandy to take care of my pandemic related delayed part that had my pickup out of service for a good while. There was no way during this pandemic storm to get a back ordered part for my transmission. Miracle allowed Brandy to go above and beyond to get me into a loaner rental vehicle. I have never been treated so well by a dealership. Miracle, you have a wonderful employee and a true asset to your service department. I hope there is a way that she can be nominated for being so helpful during this mess of a time we are in. I hope that Miracle and Brandy can be acknowledge by Chrysler Dodge Jeep Ram. Thank you. Thank you. Thank you More

We drove from Illinois to Tennessee for a tournament. Had steering issues so we brought our Dodge Grand Caravan here. Brandy checked us in. Turned out to be the rack and pinion had to be replaced. A had to b steering issues so we brought our Dodge Grand Caravan here. Brandy checked us in. Turned out to be the rack and pinion had to be replaced. A had to be ordered but Brandy made sure our car was done in time for us to get back to Illinois on schedule and it was done sooner than we were told.. Brandy was friendly, helpful, kept us informed on the progress at all times. It’s rare to find a trustworthy car dealer and this dealership checks all the boxes! More

Service Department review The Service Department was friendly and courteous, have always been treated well by all of the Service Department, Parts Department and Sales Departme The Service Department was friendly and courteous, have always been treated well by all of the Service Department, Parts Department and Sales Department employees . Brandy, Drew, Ben (Parts Manager) are always very professional and friendly. Will highly recommend this Dealership to my family and friends. More

We took our 2011 Dodge Ram 1500 truck to Miracle Dodge for ANOTHER factory recall. Ryan at the check-in Service Desk was very receptive & friendly!! The process took almost 3 weeks to get fixed, partly be for ANOTHER factory recall. Ryan at the check-in Service Desk was very receptive & friendly!! The process took almost 3 weeks to get fixed, partly because of, I was told, getting the parts & Covid! In the process of fixing the actual 2 recall issues, they found something else that needed addressing which left us trying to decide if we EVEN wanted to continue with this truck, thus more wait time/more wait time & $$$$ !!! Needless to say, we got frustrated at the situation & that we could have been more informed quicker, etc. !!! BUT - IN THE END, Ryan took care of us ! He remined calm, understanding, helpful during my "semi-rant" over the truck & the whole situation!!! He got the Service tech & manager to explain some stuff & all!!! So, despite the frustration that ALWAYS GOES ALONG with having car/truck/even human health issues, we left there IN our truck & satisfied, so IF we had to, I would use them again !! BE BLESSED & BE A BLESSING!!! More

Brandy is awesome. Kept me posted on the status of my repair and got me in and out very quickly. This is my second time taking my car to this dealership because of the great customer service. repair and got me in and out very quickly. This is my second time taking my car to this dealership because of the great customer service. More

I dropped off Ram 1500 in “limp mode” at my 7:30am “appointment.” Apparently Brandy was the “consultant” or service writer who took my truck in. All Brandy ever told me after her initial greeting and “appointment.” Apparently Brandy was the “consultant” or service writer who took my truck in. All Brandy ever told me after her initial greeting and brief inquiry was, “sign here with your finger; there’s a $129 charge for diagnostics.” Brandy offered no more information and never spoke another word to me. Three hours after leaving my truck with Brandy and Miracle Chrysler, I called the service department in an attempt to find out if the problem with my truck problem had been diagnosed. “Tonya” in the service department answered my call and sent me directly to Brandy’s voice mail. I left a message with Brandy stating that I was simply calling to inquire of the status or diagnosis of my truck. After 30 minutes of not hearing back from Brandy, I called the service department back and once again Tonya answered. I explained to Tonya that I only wanted to know the diagnosis on my truck, and that my thinking was, that Tonya, or any service manager/writer answering the phone for the service department could look up my info and tell me the status of my vehicle within the service department system. Tonya asked me to bear with her as she attempted to locate Brandy. Apparently Brandy was still unavailable 35 minutes after my initial call and voice mail. Tonya came back on the line and told me Brandy was on her way back to her desk and that if I “will give her [Brandy] a few minutes she will call you right back.” One hour and fifteen minutes later I called the service department again, and once again Tonya answered. I explained to Tonya that I still had not heard from Brandy and that I simply wanted to know the status of my truck. Tonya attempted again to send me on the Brandy loop leading nowhere, and so being fed up with the lack of help, service, and communication within the Miracle Chrysler service department, I told Tonya to never mind that I was coming to pick up my vehicle, and to please have it ready. When my wife and I arrived at the service department a young man asked if he could help us. I told the young man my situation and he asked if Brandy was helping me. I explained to the man that I was told by Tonya that it was Brandy who “has your car,” so then I guess it is Brandy. And, too, that “Brandy” is the name I get from everyone I speak with, and who everyone tries to refer me to, but, that I have been unable to speak to Brandy since I dropped off my truck off at my 7:30am “appointment,” which was 5 hours ago. As I was speaking to this young man another customer drove up and so the young man quickly pawned me off to yet another young man so the first young man could run off to “help” the person that had just entered the service department bay door. I explained to the second young man (who I found out by having to ask, was named “Ryan”) my situation, and that I had simply been trying to get the status of my vehicle. Finally, after conferring with with a technician in the service area, Ryan told me that, incredibly, “they never got to your truck.” I told Ryan that I was picking up my truck and so he quickly went to retrieve my vehicle from the back lot where it had been parked for 5 hours, or since my 7:30 appointment. After Ryan brought my truck around I asked him, what is the purpose of having an appointment time if the vehicle is just going to be registered in, and then parked on the back lot indefinitely? Ryan told me the appointment time is for “the consultation with us, or the service writers.” I will also mention that Ryan, who helped more than any one person, looked at me astounded when I said that I had never been updated or told the status of my vehicle, and that the process of how vehicles and services writers, and time frames, had never been explained to me at any point. I told Ryan that all “Brandy” ever said to me was, “good morning, what can I do for you ... what’s it doing ... is it under warranty ... sign here with your finger; there’s a $129 charge for diagnostics.” Ryan told me that I should have been updated about my truck and that the process should have been explained, to which I had to agree with Ryan. I never heard again from Brandy. And I will never again have any business dealings with Miracle Chrysler. It seems apparent to me that they just don’t care about customers after they sign the dotted line and leave the lot, at which point the customer simply becomes a victim having purchased another unit in which to enhance the bottomline. More