Gabriel Jordan Ford Mercury

Bait and switch; not professional. We selected a new vehicle from their website. After multiple calls and emails back and forth discussing the vehicle, pricing options etc. we went to We selected a new vehicle from their website. After multiple calls and emails back and forth discussing the vehicle, pricing options etc. we went to the dealership with aspirations of buying the vehicle. But when we got there, the vehicle (reported as new) had several thousand miles on that they had not previously disclosed to us in any conversations. It had BROKEN mechanical parts, dings, scratches etc. and was filthy. When I commented on it, the Sales rep told me the Manager's wife had been driving it. That is NOT a new car, I said. The manager said that by Texas law it has never been titled, so it is indeed a new car. WHAT?!? Worse, he wasn't willing to offer any of the discounts that he promised in email. The price actually increased after we got there by a couple thousand dollars. He stated that the discount was only good through the end of March, but the workup form he sent me with the discount included was dated March 31st. Yet, after showing him that, he still refused to honor it or to work with us and said he couldn't afford take anything less. Really, just 5 days later??? He should have been offering us even more considering the shape of the car! He was unprofessional and rude. I feel like he was trying to scam us and I would never consider buying anything from them. I am glad I didn't fall for it... I found basically the same car, with only 40 miles, pristine condition and with more option packages for very little additional cost at another dealer. More

Everyone I spoke to was courteous pleasant. The only thing that disappointed me was the issue with my transmission that they say they couldn't get it make the clunking noise when put in gear. So The only thing that disappointed me was the issue with my transmission that they say they couldn't get it make the clunking noise when put in gear. So it never got fixed and it's still doing it. More

Great Service The service Work at Gabriel Jordan Ford, was provided in a Professional and Timely Manner The customer service was great ...I highly recommend this The service Work at Gabriel Jordan Ford, was provided in a Professional and Timely Manner The customer service was great ...I highly recommend this Dealership More

The service department at Gabriel Jordan is very organized and professional group that is very attentive to your needs. They always go above and beyond to take care of your needs promptly and effici organized and professional group that is very attentive to your needs. They always go above and beyond to take care of your needs promptly and efficiently. Thanks again More

maintenance and recall They did a good job and were prompt and friendly. They called when it was ready for us to pick up and we told them we would get it the next day. Th They did a good job and were prompt and friendly. They called when it was ready for us to pick up and we told them we would get it the next day. They said that would be o.k. More

F250 service Been in twice, still not fixed. Service Dept personnel is very nice and accommodating. Bringing truck back.this week. Still have a check engine light Been in twice, still not fixed. Service Dept personnel is very nice and accommodating. Bringing truck back.this week. Still have a check engine light on. More

Waiting on srvc mgr response after contact with ford motor to complete repairing navigation and radio trouble with f-150. Has been in service department twice on srvc mgr response after contact with ford motor to complete repairing navigation and radio trouble with f-150. Has been in service department twice with no results. More

Above and beyond Customer Service The entire Gabriel Jordan Ford Team went above and beyond in diagnosing and repairing my truck. Fast turnaround and fair price is the reason I will be The entire Gabriel Jordan Ford Team went above and beyond in diagnosing and repairing my truck. Fast turnaround and fair price is the reason I will be back for servicing and to purchase in the future. More

Very helpful Jackie was awesome. Worked very hard to get my truck serviced. Had to order part, so I had to come back next day...knew the cost upfront... I will Jackie was awesome. Worked very hard to get my truck serviced. Had to order part, so I had to come back next day...knew the cost upfront... I will always use this dealer service dept. More

2019 Explorer purchase No nonsense fair pricing from the start. My time is valuable and I hate having to haggle about pricing. Tommy Bond was my sales associate and made eve No nonsense fair pricing from the start. My time is valuable and I hate having to haggle about pricing. Tommy Bond was my sales associate and made everything as painless as possible. I will be going back in the future for sure More