Gabriel Jordan Ford Mercury

Made an appointment yesterday for repair on our F150 pick up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️ up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️❤️ More

Wonderful employees! They make you feel like part of their family! Just bought my 3rd car from Paul. Great deals! their family! Just bought my 3rd car from Paul. Great deals! More

Great experience and I Love My FORD F150. Great team of experts to work with. I would not think about going anywhere else. Recommend to anyone! experts to work with. I would not think about going anywhere else. Recommend to anyone! More

I had an appointment to get warranty work for my back up camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have alw camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have always owned a Ford and never had to take one back for any warranty work. This 2020 Ford Explorer Platinum has been back several times for different things. My last trip was the first time I dealt with a professional service advisor. She made things right and had my car brought to me when finished . If you have an appointment I personally think you don’t slide someone that didn’t have an appointment in front of you. This was not the service employees fault. More

Did not fix my back up cameria . It was working just fine befor i took it in for a recall . befor i took it in for a recall . More

I always have a wonderful experience but Johnny you and new David were superior. David called to let me know about car. You washed my car. What a supreme surprise!! It was dirty from that last storm. Tell new David were superior. David called to let me know about car. You washed my car. What a supreme surprise!! It was dirty from that last storm. Tell Chase her new haircut is precious and Haley and sunny visiting With me while I had a short wait. Pss. Loaner car the best!!! A plus plus More

Quick and easy to buy a car. Told Charlie what i was looking at and he was ready for me to drive it when i got there. Less than 2 hours we were ready to go. looking at and he was ready for me to drive it when i got there. Less than 2 hours we were ready to go. More

Excellent I went into the dealership to get an oil change and they had it done in no time. After they told me that it was ready to go, I paid them and thanked I went into the dealership to get an oil change and they had it done in no time. After they told me that it was ready to go, I paid them and thanked them for being so quick. They did a very good job and everyone I spoke to was very polite. More

pleasurable experience No hard sell or high level pressure. Paper work ready to complete upon arrival in the manner we discussed. No bait and switch. great job. No hard sell or high level pressure. Paper work ready to complete upon arrival in the manner we discussed. No bait and switch. great job. More

Bait and switch; not professional. We selected a new vehicle from their website. After multiple calls and emails back and forth discussing the vehicle, pricing options etc. we went to We selected a new vehicle from their website. After multiple calls and emails back and forth discussing the vehicle, pricing options etc. we went to the dealership with aspirations of buying the vehicle. But when we got there, the vehicle (reported as new) had several thousand miles on that they had not previously disclosed to us in any conversations. It had BROKEN mechanical parts, dings, scratches etc. and was filthy. When I commented on it, the Sales rep told me the Manager's wife had been driving it. That is NOT a new car, I said. The manager said that by Texas law it has never been titled, so it is indeed a new car. WHAT?!? Worse, he wasn't willing to offer any of the discounts that he promised in email. The price actually increased after we got there by a couple thousand dollars. He stated that the discount was only good through the end of March, but the workup form he sent me with the discount included was dated March 31st. Yet, after showing him that, he still refused to honor it or to work with us and said he couldn't afford take anything less. Really, just 5 days later??? He should have been offering us even more considering the shape of the car! He was unprofessional and rude. I feel like he was trying to scam us and I would never consider buying anything from them. I am glad I didn't fall for it... I found basically the same car, with only 40 miles, pristine condition and with more option packages for very little additional cost at another dealer. More