Gabriel Jordan Ford Mercury

Have had several issues with my 2020 Explorer Platinum . The service dept. can t repair these issues on the first try and I still have same issues . I have had to return to get some of the issues repaired The service dept. can t repair these issues on the first try and I still have same issues . I have had to return to get some of the issues repaired as many as 3 times for same problem . Would not recommend anyone to purchase a car for here and I surely won't be back . More

Made an appointment yesterday for repair on our F150 pick up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️ up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️❤️ More

Wonderful employees! They make you feel like part of their family! Just bought my 3rd car from Paul. Great deals! their family! Just bought my 3rd car from Paul. Great deals! More

Great experience and I Love My FORD F150. Great team of experts to work with. I would not think about going anywhere else. Recommend to anyone! experts to work with. I would not think about going anywhere else. Recommend to anyone! More

I had an appointment to get warranty work for my back up camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have alw camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have always owned a Ford and never had to take one back for any warranty work. This 2020 Ford Explorer Platinum has been back several times for different things. My last trip was the first time I dealt with a professional service advisor. She made things right and had my car brought to me when finished . If you have an appointment I personally think you don’t slide someone that didn’t have an appointment in front of you. This was not the service employees fault. More

Did not fix my back up cameria . It was working just fine befor i took it in for a recall . befor i took it in for a recall . More

I always have a wonderful experience but Johnny you and new David were superior. David called to let me know about car. You washed my car. What a supreme surprise!! It was dirty from that last storm. Tell new David were superior. David called to let me know about car. You washed my car. What a supreme surprise!! It was dirty from that last storm. Tell Chase her new haircut is precious and Haley and sunny visiting With me while I had a short wait. Pss. Loaner car the best!!! A plus plus More

Quick and easy to buy a car. Told Charlie what i was looking at and he was ready for me to drive it when i got there. Less than 2 hours we were ready to go. looking at and he was ready for me to drive it when i got there. Less than 2 hours we were ready to go. More

Excellent I went into the dealership to get an oil change and they had it done in no time. After they told me that it was ready to go, I paid them and thanked I went into the dealership to get an oil change and they had it done in no time. After they told me that it was ready to go, I paid them and thanked them for being so quick. They did a very good job and everyone I spoke to was very polite. More

pleasurable experience No hard sell or high level pressure. Paper work ready to complete upon arrival in the manner we discussed. No bait and switch. great job. No hard sell or high level pressure. Paper work ready to complete upon arrival in the manner we discussed. No bait and switch. great job. More