16 Reviews of GMC of Rochester - Service Center
I am really not fond of extra technical requirements. I brought my 2024 Encore in to the collision for minor front end damage. Although I really liked working with Keith Hendrickson, he was super. My ca I brought my 2024 Encore in to the collision for minor front end damage. Although I really liked working with Keith Hendrickson, he was super. My car was in the shop for over 3 weeks which was listed as a 4 day repair. Buick could not get a replacement bumper. But after delay they repaired the original and then found out that they needed to order more parts. In the end after I got my car we traded off for another vehicle. More
My appointment was on time and the work was completed in a timely manner. Service advisor was courteous and helpful. a timely manner. Service advisor was courteous and helpful. More
Everyone was welcoming, efficient, professional and personal. Very satisfied with the service to our Equinox. personal. Very satisfied with the service to our Equinox. More
This dealership is very thorough in what they do , A neat and clean job and done on time. and clean job and done on time. More
I made an appointment for an oil change arrived early yet it took over an hour and twenty minutes to get done. it took over an hour and twenty minutes to get done. More
I had a fuel pump installed. It cost 4x more then it should have. I got my vehicle back after it was “fixed”. I had to take it back to the dealership next day because it did not It cost 4x more then it should have. I got my vehicle back after it was “fixed”. I had to take it back to the dealership next day because it did not want to start because the tech didn’t clear the fault codes that were set in the computer. I was promised a courtesy vehicle at 7:30 am, it took 45 minutes to go 4 miles to downtown Rochester. If my vehicle broke down in front of any Penz dealership, I’d physically push the vehicle to almost any other shop to have the work done. Both of my Penz dealership experiences have been awful. More
very disappointed in service department dealing with alot of delays and false estimates of time lines. Have a feeling they are padding a insurance claim. of delays and false estimates of time lines. Have a feeling they are padding a insurance claim. More
I have been very pleased with the work that was done on my 2002 Buick Regal car. They were dedicated to complete work until everything was fixed. Thank you my 2002 Buick Regal car. They were dedicated to complete work until everything was fixed. Thank you More
What happened to the car being washed when brought in for service? It has not been run through a car wash the last 2 or 3 times I've brought in a vehicle for service. If the car wash was included again, I service? It has not been run through a car wash the last 2 or 3 times I've brought in a vehicle for service. If the car wash was included again, I would give the entire Service Department 5 stars. More
I am writing a review to air some frustrations with the body shop and their lack of ownership and accountability for their work and to their customers. My husband had an accident in early January that body shop and their lack of ownership and accountability for their work and to their customers. My husband had an accident in early January that resulted in extensive body damage. Our insurance company arranged for the vehicle to be repaired at Penz. We received a comprehensive repair estimate that was approved by our insurance, and then we just had to wait. We can respect that there are some supply chain issues, and we were told that once all the parts were in it would be about 2.5 weeks to have the repairs made. About 6 weeks later we were informed that that all the parts had arrived, and it would be about 3 weeks for the repairs to be completed. We continued to check in and our repairs continued to take longer and longer. After 5 weeks of waiting, I was given a "high confidence" estimate that we could pick up our vehicle at the end of the 6th week. When we checked in yesterday that we were still on track, we were told that they still had 88 hours of work to complete, and it would be a few more weeks. The body shop manager offered a complete litany of excuses as to why he couldn't deliver, but everything he told me basically said that customer service is not a priority for him. So, we still wait... More