GMC of Rochester

Customer is first I have never bought from Lupient Nissan previously, so this is my first experience, and as a former trainer for customer service, I am keenly aware of I have never bought from Lupient Nissan previously, so this is my first experience, and as a former trainer for customer service, I am keenly aware of how a company can and should present themselves to their customers, new or returning. I found my experience was wonderful: questions asked were questions answered, if I stated a preference, a call was brought out with those preferences for me to look at. Closing the deal, we were a bit apart on our expectations, but we were allowed to continue to negotiation until both sides reached the best solution for me and for their business. I also observed other customers and all were treated with the same respect and caring. Our primary contact and contact with Lupient is Elora Kennedy, we have since referred others to her, and I know at lest one other has purchased a vehicle from her More

New GMC Easy going experience without the pressure. Very helpful and took the time to go through all of the new vehicle features and pricing options. Will b Easy going experience without the pressure. Very helpful and took the time to go through all of the new vehicle features and pricing options. Will be bringing vehicle to Lupient for maintenance and the free car washes. Thank you Lupient!!!! More

Awesome Jose was great to work with! He helped me and my husband by taking the time to pull vehicles out and getting us to try different vehicles before we de Jose was great to work with! He helped me and my husband by taking the time to pull vehicles out and getting us to try different vehicles before we decided that the vehicle for us was the Buick Enclave. He was very knowledgeable about the vehicle and made sure we got a great deal and were happy about our purchase. He went over and beyond explaining how to work out new car. Jose was great! I would send any of my friends and family over to him. Thank you the Conrad's More

Super Elora was very helpful; she went the extra mile for me on several occasions during my experience with Lupient Nissan. She was always available to disc Elora was very helpful; she went the extra mile for me on several occasions during my experience with Lupient Nissan. She was always available to discuss purchasing options with me, kept me well-informed, and ensured that she did everything she could to find me the right car and put me in it. More

Amazing customer services I like everything about the company very nice.they have amazing friendly people .the quality of their cars are amazing.The whole team are super friend I like everything about the company very nice.they have amazing friendly people .the quality of their cars are amazing.The whole team are super friendly and nice. More

Excellent No pressure for anything, elora was beyond helpful with the purchase. She was very thorough and helpful finding the a reasonable price for the purchas No pressure for anything, elora was beyond helpful with the purchase. She was very thorough and helpful finding the a reasonable price for the purchase. Would definitely give service again. Service is also excellent they treat you very professionally and make quick work with your vehicle so you can get on your way. More

Service I brought my beater in for an oil change. The technicians there told me my vehicle had some leaks and cleaned Up the corrosion on my battery. I thank I brought my beater in for an oil change. The technicians there told me my vehicle had some leaks and cleaned Up the corrosion on my battery. I thank them because otherwise my car would have died sometime soon leaving me stranded in the rain. Great job gentleman! More

Pleasant Surprise I have always felt that buying a car is a dreadful experience. I've changed my mind after our experience with Austin Stoddard on Monday. Great perso I have always felt that buying a car is a dreadful experience. I've changed my mind after our experience with Austin Stoddard on Monday. Great personality and he made the experience very pleasant, easy & no pressure. The whole process went very smooth and efficient. He was great at explaining all the features of our new Quest and answered all our questions and concerns. We look forward to doing business with him in the future. Everyone working that day was very friendly, welcoming and helpful. More