Future Ford of Roseville

Service Department...Service Rep Shawn is my Service Rep and is always attentive, friendly and knowledgeable. But, any and all service reps have been always been welcoming and attent Shawn is my Service Rep and is always attentive, friendly and knowledgeable. But, any and all service reps have been always been welcoming and attentive. I highly recommend Future Ford for service! More

Service & prices The services representatives that I have dealt with have been friendly enough and gave good service. I did have a problem with getting ahold of one of The services representatives that I have dealt with have been friendly enough and gave good service. I did have a problem with getting ahold of one of the representatives. One of the the things that I was not too happy about was I took my car in to get the gas nozzle checked because when I would fill up the tank and it would click off and I pulled out the nozzle gas would gush out of the gas tank and get all over the ground. They said they checked it out and couldn't find anything wrong with it. The only thing is I am still having the same problem with it. The prices on the key fobs were too high. Also, when they worked on my car, they tilted my steering wheel up too high so I couldn't see the gas register. When we came in to get new key fobs and have them programmed, I think the prices were too high. More

Servicing my Escape Working with Jim Zerkovich makes me feel that his years of experience make a difference to our car and our safety. Thank you very much, Jim. Working with Jim Zerkovich makes me feel that his years of experience make a difference to our car and our safety. Thank you very much, Jim. More

Pissed me off Who ever drove my car readjusted every position of my seat changed my radio to am changed my ac to heat. Guess they thought was funny. Who ever drove my car readjusted every position of my seat changed my radio to am changed my ac to heat. Guess they thought was funny. More

Brandon & Ross rock! I had an awesome experience at this dealership and a fair cash offer for my 14-year-old car! They also offered me a great deal on a car - a Nissan Lea I had an awesome experience at this dealership and a fair cash offer for my 14-year-old car! They also offered me a great deal on a car - a Nissan Leaf. What a pleasant driving experience!! The 80-mile range is a little too low for commuting between Lake Tahoe & Sparks, though. Brandon and Ross were both courteous, helpful, attentive and professional. I’d recommend this dealership to anyone! More

Great experience Professional, knowledgeable, friendly. No pressure what so ever. Mike in finance was great. Will go there again. What I really liked was I was able t Professional, knowledgeable, friendly. No pressure what so ever. Mike in finance was great. Will go there again. What I really liked was I was able to look at all of the inventory. You are not rushed by several sales people if you know what I mean. More

Great service - I am ECSTATIC! Gavin Ramirez was amazing from the beginning. Having recently totaled my car and after going to a number of dealerships, I was worried that I wouldn't Gavin Ramirez was amazing from the beginning. Having recently totaled my car and after going to a number of dealerships, I was worried that I wouldn't find something I loved or could afford. Equally concerning was the thought of being about being taken advantage of. I mentioned this to Gavin and he assured me he would get me the best deal possible. At the very start Gavin said, "I want to find that car where you say you LOVE IT". He never oversold a car and was upfront about all the pros and cons. When you're buying a car you sometimes only see the positive attributes in cars and it is hard to know what to look for. He was determined to put me in something that I really wanted and needed and not just to make a sale. Gavin asked all of the right questions. From interior likes and dislikes to brands and features. He showed me new features on different models which was fun to learn about. He let me know what was available and didn't take me to cars outside of my budget which I really appreciated. He was attentive to the things I said I wasn't crazy about and took note of positive reactions until finally finding the perfect car for me! I ended up buying a brand new 2018 Ford Fusion SE with a Magnetic color paint job. I absolutely love it. Gavin took the time to show me the ins and outs of my car contrary to my previous experiences at Ford dealerships.He was patient and worked with me majority of the day. Gavin even helped me take my rental back AFTER THE SALE which he didn't have to do! Great conversation and really everyone was amazing at this dealership. I also feel I will be treated well AFTER this purchase and that these people are genuine. I felt like a VIP while I was there. Everyone went above and beyond to work in my budget as well as offering me a great deal. The finance guy, Kieth, went the extra mile to make me happy and I couldn't be happier with my new car. I also got great help from David Quinn. In the end, we found exactly what I wanted. Every checkbox hit and even some I didn't know I wanted! Thank you so much again, everyone, for making this process painless. And a special thanks to Gavin for helping me find the perfect car WITH a sunroof! ha-ha. More

Excellent Customer Service Thank you to Service Department. They were quick, kind and helpful. Communicated and kept to the price of the estimate. I appreciate the honesty and a Thank you to Service Department. They were quick, kind and helpful. Communicated and kept to the price of the estimate. I appreciate the honesty and am thankful they took care of a bigger problem I was unaware of. Thank you Service Department More

This Is A VIP Car My vehicle is a 2016 Shelby GTE convertible that was originally purchased from Future Ford in October 2015 as a Mustang GT Premium convertible. In Ma My vehicle is a 2016 Shelby GTE convertible that was originally purchased from Future Ford in October 2015 as a Mustang GT Premium convertible. In May 2017 it was subsequently shipped to Shelby American in Las Vegas to be converted to a Shelby GTE convertible. Sometime during the last week of June, I started to notice a thumping sound somewhere near the rear axle when ever I encountered any bumps in the road. I contacted the Warranty Dept at Shelby American, Las Vegas and was told to take it to Future Ford since they are the closest Ford Dealer authorized to perform warranty work on Shelby cars. My Future Ford Service Advisor, Jeff Heath, told me he had scheduled the work to be done by Future Ford"s "SVT Guy". Note: Future Ford did NOT make me wait what appears to be 3 weeks to get in for this service; I had some travel commitments and July 16th was the first date when all of the parties involved would be present. When I arrived at Future, Jeff had already made all the necessary plans. He picked up the phone and called Future's Commercial Vehicle Service Center (offsite) and told them "This is a VIP Car" and he is on his way there now". With that he gave me directions and I drove to the nearby location. Upon arrival, I was greeted by the Service Dispatcher who confirmed that I was the owner of the "VIP CAR". A few minutes later, Joe Arnds, SVT Factory Trained Tech, came out to the waiting area and asked for me. What a great experience. Joe was the most polite person I have ever dealt with. He was genuinely interested in my problem and showed great confidence he definitely knew what needed to be done to correct the problem. Turns out the driver's side Ford Performance Borla exhaust had some how become misaligned and was resting on the underneath cross member that is unique to the convertible cars. For good measure, Joe also checked and realigned the passenger side pipe also; both from the cat back. Next Joe came to get me and we test drove it around the area. Joe sent me back to Jeff at the Future Service Area where he finished off the paperwork for Shelby American. Very Smooth!!! "This is a VIP Car", that is the attitude Future Ford has toward me and I totally appreciate it!!! More

Satisfaction I'm very satisfied with the service and have enjoyed my new Fusion for 4 years of trouble free driving but I am not sure the additional monthly fee I'm very satisfied with the service and have enjoyed my new Fusion for 4 years of trouble free driving but I am not sure the additional monthly fee with my loan for free servicing is worth the money. More