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Front Royal Ford - Service Center

Front Royal, VA

4.6
505 Reviews

505 Reviews of Front Royal Ford - Service Center

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August 09, 2025

I recently took my Ford F-150 in for service at Front Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I More

by Dennis P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

Everyone I have interacted with at the Service department has been friendly and helpful. I took my car in to get looked at first thing in the morning and were able to fix the issue right away. More

by schamberlain52397
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Very happy with the end result for the repair that fix my engine light issue. More

by rpbflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Service Advisors were very friendly and helpful. Service was performed in a very reasonable time and I’m satisfied. More

by tomjohnson
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

There was only one service advisor staffed and apparently it was his 4th day working there. I actually felt bad for the guy. It took almost 2 hours to get a regular oil change done as he was doing everything More

by gaelic.traditions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New guy
August 02, 2025

Great experience! !! Laurel was awesome explaining everything. I will definitely be back for future services. More

by UNCPUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Treating was Good Morning how can we help you? After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot cof More

by rdmitchelljr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

The purchase process was easy. I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready More

by jcappelli0
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Ortiz
June 25, 2025

I would recommend the service department. They are great and very knowledgeable and professional. Great service. More

by calanglais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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