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Front Royal Ford - Service Center

Front Royal, VA

4.5
462 Reviews

462 Reviews of Front Royal Ford - Service Center

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November 09, 2023

Love the pick up and drop off option. Makes life so much easier! It is the sole reason we use the dealership service center rather than our local privately owned mechanic. More

by PANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
November 07, 2023

Andrew was great to work with and got the car done in a quick time More

by blblythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

The staff are pleasant and easy to work with. They do not try and force service work on that you don’t need More

by Upset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

Smart move sending out a mobile unit to do a 5 minute repair relating to a recall. The dealership did not have to tie up a bay for a small repair and saved me a trip. This was a Win-Win for both of us. More

by boyd1026
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

Quick and great service again. Helped us get in and get the problem resolved quickly. More

by skylinemama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
October 30, 2023

Loved that they will pick your car up or drop you off. They over charged me on labor and I have finally had enough. More

by kmt9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA i did not work with any of them
October 28, 2023

The service rep was so very nice! ! She helped me a lot and was looong out for me! More

by gtb102106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She was new
October 25, 2023

awesome service dept they care about your vehicle everyone there treats you with respect wouldnt take my f150 any where else More

by loribrown008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
October 24, 2023

I brought my vehicle in for The Works and Safety Inspection. Shelley was great letting me know when other items where needed. More

by dmyraceburu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Bailey
October 16, 2023

I took my vehicle in for a 60,000 mile service. The job was completed much faster than I expected and that gave me more time to complete other tasks that I needed to get done on that particular da More

by Dennis P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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