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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,454 Reviews

1,454 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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February 03, 2025

Overall great experience but Jeep is very bad with spare part- no spare part in stock for a 2 year old car. Have to wait for closely 2 months! More

by Giao.tran1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Johnson
Feb 04, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We appreciate your patience and encourage you to reach out directly so we can assist further with the parts issue you've encountered with your Jeep. Your feedback is important to us at Frisco Chrysler Dodge Jeep Ram.

February 02, 2025

Overall great experience with John, my service advisor. Would recommend to others I know. Thanks More

by chetan.raguthu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Moenn
Feb 03, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your kind words and are glad you had a great experience with our team at Frisco Chrysler Dodge Jeep Ram. Thanks for recommending us to others!

February 01, 2025

Although I had to wait for a month for my part to come in John did a nice job and getting my truck back to me More

by jrwheeler67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Moen
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your patience and support. We're glad to hear you were satisfied with the service from Frisco Chrysler Dodge Jeep Ram.

February 01, 2025

Derrick and dealership wouldn't return my phone calls, repeatedly gave me incorrect information and delayed working on my vehicle. Getting ahold of anyone at dealership was not possible, requiring me to d More

by robmillar
Recommend Dealer
No
Employees Worked With
Derrick
Feb 02, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the level of communication you received from our Service Team. Please send me an email with your best method of contact so we may discuss this in greater detail. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com

January 31, 2025

Really had a great experience. Davis Pham and the service department followed my Jeep repair for over four months. He updated me regularly and was very professional More

by STEVEGREER1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Fales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your kind words about our team at Frisco Chrysler Dodge Jeep Ram. We're pleased to hear your service experience went smoothly. Wishing you many enjoyable miles in your Jeep!

January 31, 2025

I had an amazing experience at the getting my truck serviced thanks to Jordan Riley! He was incredibly helpful, responsive, and attentive throughout the entire process. From the moment I arrived, he ma More

by Oscar Garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Riley
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

That's wonderful to hear. Our team is always committed to providing exceptional service, especially during your truck's service appointment at Frisco Chrysler Dodge Jeep Ram. Thanks for the recommendation and take care!

January 31, 2025

Not a good dealership to bring your car too, they did not fix my car More

by Spencerm26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent experience with our Service Department. Can you please email me with your preferred contact information? I appreciate your time! Robert Stickles Service Manager robertstickles@greenwayauto.com

January 31, 2025

Exceptional service, I would definitely recommend going there for servicing on your vehicle, they were really helpful. More

by petersky03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis in service
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for recommending our service at Frisco Chrysler Dodge Jeep Ram. We're here to help with any future vehicle needs.

January 31, 2025

Derrick was my service advisor and was very professional and personable. We went above and beyond to suit my needs. I always appreciate good professional customer service. My issue was also rectified. Highl More

by mrs.marie.onu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your recommendation and are glad you found our team in line with your expectations. Thanks for sharing such a thoughtful review of Frisco Chrysler Dodge Jeep Ram.

January 31, 2025

Good customer service. Hunter kept me informed on the status of my repairs and thoroughly explained what was needed More

by fjduda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Feb 01, 2025 -

Frisco Chrysler Dodge Jeep Ram responded

We're glad to hear that our team provided excellent customer service and communicated well about your repairs at Frisco Chrysler Dodge Jeep Ram. Reach out if you need anything else.

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